EBEliza Jean Bernabe
@elizajeanbernabe
Customer service professional with 4+ years in hospitality, retail, and call center environments.
United Arab EmiratesWhat I'm looking for
I am a customer service professional with over four years of experience across hospitality, retail, and call center environments, adept at handling inquiries, processing transactions, and delivering high-quality service.
In frontline roles I have worked as a waitress and cashier, managing POS operations, daily cash handling, and maintaining service areas to ensure smooth operations and customer satisfaction.
In contact center positions I supported retail and finance accounts via email, chat, and inbound calls — resolving complaints, managing escalations, and delivering clear written communication while collaborating effectively with teams.
I have administrative experience from front-desk and office support roles, with skills in scheduling, document preparation, and general clerical duties; I am adaptable and eager to transfer these strengths into administrative support roles.
Experience
Work history, roles, and key accomplishments
Waitress & Cashier
Feras Sweets
Feb 2025 - Present (11 months)
Provide customer service by taking orders, processing payments, and ensuring satisfaction while managing daily cash handling and POS operations to maintain transaction accuracy.
Customer Service Representative
247-Intouch
Oct 2021 - Sep 2024 (2 years 11 months)
Assisted customers via email and chat for a retail account, resolving issues promptly with professionalism and supporting order processing, account management, and escalations.
Customer Service Representative
Sitel
Oct 2020 - Oct 2021 (1 year)
Handled inbound calls and email inquiries for a finance account, resolving complaints and delivering accurate information on financial services and policies.
Administrative Staff / Receptionist
ABC Trading & Services
Oct 2019 - Oct 2020 (1 year)
Handled front desk operations, answered phones, welcomed visitors, prepared documents, maintained filing and office supplies, and supported meeting scheduling and staff coordination.
Education
Degrees, certifications, and relevant coursework
Midway Maritime Foundation
Certificate, Ship Restaurant & Cabin Management
2013 - 2015
Attended Ship Restaurant & Cabin Management program focusing on maritime hospitality and cabin operations.
Wesleyan University Philippines
Bachelor of Arts (Undergraduate), Mass Communication
2010 - 2011
Undergraduate studies in Bachelor of Arts in Mass Communication; coursework completed without degree conferral.
Nueva Ecija High School
High School Diploma, General Secondary Education
2006 - 2010
Completed secondary education with a High School Diploma at Nueva Ecija High School.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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