Yahya Whiz

I’m a customer-focused Technical Support Specialist with hands-on experience managing high-volume ticket queues in Zendesk, Freshdesk, and Jira Service Management, resolving issues through remote support tools like RDP, AnyDesk, and TeamViewer. I handle Active Directory user administration and IAM tasks, perform network troubleshooting, and keep case management precise with CRM systems such as HubSpot and Zoho CRM—consistently aligned to SLA, CSAT, and first-call-resolution expectations.

I also bring initiative beyond standard support: I built an AI-powered n8n automation workflow that streamlined a manual ordering process end-to-end, and I’ve trained others on POS systems, complaint-handling workflows, and service-quality SLAs. Alongside my support background, I’ve completed cybersecurity training and scenario-based incident simulation labs, strengthening my triage methodology and incident documentation—so I can escalate confidently and help teams move from problem intake to reliable resolution.