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Faizan Anjum

@faizananjum

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Proactive Technical Support Specialist with a passion for cybersecurity.

Pakistan

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What I'm looking for

I am looking for a challenging role that allows me to contribute to scalable tech support and customer success while furthering my expertise in infrastructure security operations.

I am a proactive and technically skilled Technical Support Specialist with over 3 years of experience in resolving software, hardware, and API-related issues for enterprise clients. My expertise includes system log analysis, network traffic inspection, and automation, which has allowed me to enhance support workflows and significantly reduce resolution times. I am passionate about cybersecurity, particularly in Vulnerability Assessment and Penetration Testing (VAPT), and I am dedicated to continuous learning and professional growth.

In my current role as a Technical Support Associate at OneStream Live, I have successfully resolved complex streaming issues, boosting customer satisfaction and retention. My previous experience as a Technical Support Engineer at EaZy-Q SmartMatrix and Sybrid Private Limited has equipped me with the skills to diagnose API failures and deliver expert support across various software platforms. I take pride in my ability to create automation scripts and implement knowledge bases that streamline processes and improve team efficiency.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Associate

Current

OneStream Live

May 2024 - Present (1 year 1 month)

Resolved complex streaming issues across software, hardware, and firmware, boosting customer satisfaction and retention. Investigated network bottlenecks, stream latency, and CDN routing by analyzing logs and traffic data. Collaborated with development teams for bug resolution and feature optimization.

Firmware Log Analysis CDN Customer Satisfaction

Technical Support Engineer

EaZy-Q SmartMatrix

Apr 2023 - Apr 2024 (1 year)

Provided tier 2/3 technical support for QMS software used in healthcare and banking, diagnosing API request/response failures and achieving a 99%+ issue resolution rate. Created automation scripts to reduce recurring issues and manual troubleshooting. Implemented a knowledge base that effectively cut ticket volume by 10%.

Scripting Python PowerShell SQL

Technical Support Engineer

Sybrid Private Limited (Lakson Group)

Jan 2022 - Mar 2023 (1 year 2 months)

Delivered expert support for CRM and telecom software across a multi-region client base, identifying root causes through log analysis and system behavior. Maintained SLA compliance and participated in critical incident on-call rotations. Mentored junior support staff and improved team documentation.