Faizan Anjum

I am a dedicated Senior Technical Support Engineer with strong expertise in troubleshooting software, hardware, and API-related issues. With several years of experience supporting enterprise clients, I specialize in analyzing logs, system performance, and network traffic to deliver fast, reliable solutions.

My background includes working with cloud platforms, automation tools, and customer success management, where I’ve streamlined workflows, reduced resolution time by 15%, and built knowledge bases that cut support tickets by 10%. I take pride in combining technical expertise with customer empathy, ensuring smooth onboarding, product adoption, and long-term client satisfaction.

Skilled in SQL, Python, Bash, PowerShell, Grafana, Redash, and AWS, I enjoy solving complex problems and continuously improving support processes. I also hold certifications in Cybersecurity, C++ Programming, and Technical Support Fundamentals, reflecting my commitment to continuous learning.

Currently, I am part of OneStream Live, where I support global clients with multi-platform live streaming solutions. My goal is to grow in roles that blend technical problem-solving, client success, and process automation—helping companies scale their operations while delivering exceptional customer experiences.