Rukhsana Shah
@rukhsanashah
I provide remote Tier 1 IT support, managing helpdesk requests, user accounts, endpoints, and device security.
PakistanWhat I'm looking for
At Techcierge, I provide Tier 1 remote technical support for U.S.-based clients across creative, legal, and professional industries. I manage helpdesk tickets, troubleshoot technical issues, and support onboarding and offboarding in Google Workspace, Microsoft 365, and Slack.
I also built and launched HCPL's official website and managed CMS content for 112+ projects, teams, and clients. My background combines IT administration, endpoint management, security support, QA testing, and UI/UX design.
Experience
Work history, roles, and key accomplishments
Provide Tier 1 technical support to clients across creative, legal, and professional industries.Manage daily helpdesk tickets, troubleshoot issues. Perform user onboarding/offboarding across Google Workspace, Microsoft 365, and Slack. Assist with endpoint management and security tools including Addigy and SentinelOne. Maintain accurate documentation and deliver clear, positive client communication
Designed, developed, and launched the official HCPL website from scratch; managed CMS for 112+ projects, teams, and clients. Led social media management (LinkedIn content, branding, Canva designs), boosting online visibility and engagement. Provided IT administration (MS 365, troubleshooting, licenses, procurement portals) and supported internal communications. Contributed to branding, proposals,
UI/UX Designer/ Graphic Designer/ Quality Assurance. Performed QA testing (functionality, usability, responsiveness), reported bugs, and coordinated with developers to ensure timely fixes and smooth design-to-development handoff. Designed Food ordering website using AI. Designed Video Streaming App.
Education
Degrees, certifications, and relevant coursework
Fatima Jinnah Women University Rawalpindi
Bachelor of Computer Science
Elysian
Master of Social Science, Pre-Engineering
Start the UX Design Process: Empathize, Define, and Ideate
Issued Jun 2025
Coursera
Google AI Essentials
Issued Aug 2025
Fatima Jinnah Women University Rawalpindi
Bachelor's degree, Computer Science
2020 - 2024
Elysian Higher Secondary School, Gilgit
Higher Secondary School (Pre-Engineering), Pre-Engineering
2018 - 2020
Google Workspace Administrator
Issued Jan 2026
Google IT Support Specialization
Issued Jul 2025
Play It Safe: Manage Security Risks
Issued Aug 2025
The Bits and Bytes of Computer Networking
Issued Dec 2024
What is Graphic Design?
Issued Sep 2021
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Rukhsana?
You can contact Rukhsana and 90k+ other talented remote workers on Himalayas.
Message RukhsanaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
