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@qalbeali
Experienced IT Specialist with a strong focus on network troubleshooting
As a seasoned IT Specialist, I bring a strong focus on network troubleshooting, infrastructure support, and technical problem-solving to the table. With a proven track record of streamlining operations and providing high-quality remote IT support in dynamic, fast-paced environments, I am confident in my ability to drive efficiency and productivity.
In my current role at DigitalOcean, I have successfully troubleshot complex network and VPN issues, securing remote access for over 100+ users and ensuring seamless operations across global teams. I have also provided real-time, remote technical support, handling escalations and critical incidents that resulted in a 30% improvement in IT response time.
With a strong educational background in Computer Science and a passion for cybersecurity, I am committed to staying up-to-date with the latest industry trends and best practices. I am excited to leverage my skills and experience to drive success in a new role.
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Work history, roles, and key accomplishments
DigitalOcean
Jul 2023 - Present (2 years 4 months)
Troubleshot complex network and VPN issues, securing remote access for over 100+ users, ensuring seamless operations across global teams.
Cabcall Experts
Dec 2022 - Jul 2023 (7 months)
Monitored system logs and resolved security-related issues, ensuring compliance with IT security protocols.
Degrees, certifications, and relevant coursework
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