Qalb E Ali

As a seasoned IT Specialist, I bring a strong focus on network troubleshooting, infrastructure support, and technical problem-solving to the table. With a proven track record of streamlining operations and providing high-quality remote IT support in dynamic, fast-paced environments, I am confident in my ability to drive efficiency and productivity.

In my current role at DigitalOcean, I have successfully troubleshot complex network and VPN issues, securing remote access for over 100+ users and ensuring seamless operations across global teams. I have also provided real-time, remote technical support, handling escalations and critical incidents that resulted in a 30% improvement in IT response time.

With a strong educational background in Computer Science and a passion for cybersecurity, I am committed to staying up-to-date with the latest industry trends and best practices. I am excited to leverage my skills and experience to drive success in a new role.