At Ibex, I handled Tier 1 and Tier 2 technical support tickets involving account, authentication, and managed-device issues. I verified identity before account changes and documented diagnostics for cross-functional teams.
I routed Tier 3 tickets with diagnostic context and investigated software and access incidents using knowledge base research and established security baselines.
In my technical projects, I configured an Active Directory lab with Windows Server 2022, Windows endpoints, and pfSense. I also simulated a multi-subnet network and deployed a Tailscale mesh VPN for remote endpoint administration.
