Ximena Velasquez
@ximenavelasquez
Account Manager delivering B2B retention and end-to-end client coordination for 60–100 accounts.
ColombiaWhat I'm looking for
I’m a remote-friendly Account Manager and Client Success professional with 7+ years managing 60–100 client accounts across international environments. I’m known for B2B relationship management, end-to-end coordination, and delivering exceptional customer experiences—balancing client needs with profitability objectives.
At Eyecatch, I’m the primary relationship owner, retaining at-risk clients through tailored solutions and converting churn into renewed partnerships while consistently meeting SLAs. Previously, as an HR Latam Coordinator at Steiger International, I managed onboarding, training, and welfare for a fully remote team and coordinated international logistics, bringing structure to fast-paced, multi-country settings.
Experience
Work history, roles, and key accomplishments
International Internship
TransPerfect Translations S.A.
Jan 2018 - Present (8 years 5 months)
Coordinated full project life-cycle in a multinational European office, supporting scheduling, personnel, and resource management to ensure on-time delivery.
Education
Degrees, certifications, and relevant coursework
Pontificia Universidad Javeriana
Bachelor of Arts, Business Administration (Marketing emphasis)
Earned a B.A. in Business Administration at Pontificia Universidad Javeriana in 2018, with an emphasis in Marketing and Market Research.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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