Open to opportunities

Maria Paula Valencia Pacheco

@mariapaulavalenciapa

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Bilingual Account Manager specializing in digital B2B sales.

Colombia

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in digital sales and customer support to drive success.

I am a bilingual Account Manager with a strong background in digital B2B contact sales and client relationship management. My experience includes managing accounts and inbound sales pipelines for a global HR tech platform, where I successfully coordinated digital sales strategies and provided insights to sales and marketing teams. My passion for technology and user-centered design drives my commitment to delivering exceptional client experiences.

Throughout my career, I have demonstrated my ability to generate leads and close deals while supporting customers across the digital sales funnel. My roles have allowed me to communicate effectively with international clients, ensuring satisfaction through timely follow-ups and problem-solving. I thrive in remote work environments, utilizing tools like Slack, Zoom, and Trello to collaborate across departments and manage projects efficiently.

In addition to my professional experience, I am continuously enhancing my skills through courses in digital marketing and UX design. I am dedicated to creating intuitive and inclusive digital experiences, leveraging my knowledge of CRM tools and digital marketing concepts to optimize customer journeys.

Experience

Work history, roles, and key accomplishments

Customer Liaison & Administration

INYAR SAS Engineering & Self-Tapping Screws

Nov 2023 - Jun 2024 (7 months)

Communicated with international clients via email, calls, and virtual meetings to coordinate timelines and ensure satisfaction. Managed documentation and utilized Google Workspace tools for project tracking. Demonstrated strong problem-solving and time management skills in a fully remote environment.

Documentation Management Google Workspace Project Tracking Problem Solving Time Management Remote Work

Bilingual Customer Support Agent

Teleperformance

Jun 2020 - Aug 2021 (1 year 2 months)

Provided comprehensive customer support and technical assistance to US-based clients. Managed inquiries efficiently through chat, phone, and email, ensuring high customer satisfaction. Translated and adapted responses to enhance communication effectiveness and expanded a portfolio of B2B clients.

Customer Support Chat Support Phone Support Email Support Customer Satisfaction Client Management

Account Manager – Digital Sales

UNLEASH-Germany

Managed accounts and inbound sales pipeline for a global HR tech platform, coordinating digital sales strategies and CRM updates. Analyzed client performance, delivering timely insights to sales and marketing teams. Collaborated remotely across departments using various communication tools.

CRM Management Sales Strategy Remote Collaboration HubSpot Salesforce Lead Generation

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Digital Marketing & E-commerce

Studied the fundamentals of digital marketing strategies, e-commerce platforms, SEO/SEM, email marketing, analytics, and customer journey optimization using data-driven tools.

Coursera

Professional Certificate, UX Design

Focused on user-centered design process, wireframing, prototyping, usability testing, and accessibility. Designed intuitive and inclusive digital experiences using tools like Figma.