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Daniela Calderon Jessurum

@danielacalderonjessu

I’m a results-driven account manager specializing in nearshore staffing, client retention, and Lean/Agile delivery optimization.

Colombia

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What I'm looking for

I’m looking for an account/client partner role where I can grow high-value portfolios, lead QBRs, improve delivery with Lean/Agile and data insights, and help clients scale engineering teams with measurable SLA performance.

I’m a results-driven Account Manager with 3+ years managing high-value client portfolios in nearshoring, staffing, and technology services. I drive account growth, client retention, and delivery optimization through data-driven decision-making, Lean methodologies, and cross-functional leadership at the executive level.

In my current role, I manage a portfolio of 15+ client accounts, lead QBRs with stakeholders, and oversee end-to-end onboarding and scaling of engineering teams. I proactively manage risks and escalations, partner on workforce planning and hiring strategies, and ensure SLA compliance while improving internal efficiency and client experience.

Experience

Work history, roles, and key accomplishments

Account Manager

Lean Tech

Apr 2022 - Jun 2026 (4 years 2 months)

Managed 15+ nearshore technology client accounts, leading QBRs to identify growth opportunities and strengthen long-term partnerships. Drove onboarding and scaling of engineering teams, ensured SLA compliance, and mitigated client risks through Lean and Agile delivery practices.

Account Management Client Relationship Management Workforce Planning Agile Delivery KPI Tracking

Implementation Analyst

Lean Tech

Apr 2022 - Jul 2023 (1 year 3 months)

Led onboarding of new clients, ensuring smooth transitions from sales to active operations. Implemented process improvements aligned with OKRs, built dashboards for reporting, and coordinated cross-functionally across Sales, Operations, Placement, and Marketing to support execution.

Client Onboarding Process Optimization OKRs Dashboards Cross functional Coordination Data Driven Decision Making

Project & Process Engineering Intern

Vestolit

Jan 2021 - Jul 2021 (6 months)

Developed process documentation, P&ID diagrams, and cooling tower sizing to support expansion projects. Produced technical materials used in engineering execution.

Process documentation P&ID Expansion Project Support Engineering Documentation Process Engineering