wyneika Anderson
@wyneikaanderson
Customer-focused service professional with extensive sales and client-relations experience.
United StatesWhat I'm looking for
I am a dedicated customer service and sales professional with over a decade of hands-on experience building strong business relationships, resolving account and billing issues, and delivering positive client experiences. I have worked in insurance customer service, retail, automotive sales, front-desk management, and direct caregiving, consistently prioritizing communication, problem-solving, and client satisfaction.
My achievements include managing financial transactions and deposits, advising customers on insurance policies and claims, running front-desk operations, and driving sales through product knowledge and rapport building. I bring reliability, attentiveness, and proficiency with common office software and data entry to roles that require trust and clear communication.
Experience
Work history, roles, and key accomplishments
PRCustomer Service Representative
Progressive
May 2023 - Present (2 years 4 months)
Provide insurance recommendations, assess customer data to generate quotes across scenarios, oversee billing/payments and investigate claims of unauthorized charges to improve customer satisfaction.
MELead Front Desk Associate
Massage Envy
Sep 2021 - May 2023 (1 year 8 months)
Managed front-desk operations including client check-in/out, appointment confirmations, account support, cash handling and facility upkeep to ensure positive client experiences.
Sales Representative
Hollingsworth Richards Ford
Jan 2018 - Dec 2020 (2 years 11 months)
Conducted vehicle demonstrations, explained model features, financing options and warranties, and supported customers through purchase processes to meet sales targets.
Sales Professional
Gerry Lane GMC Buick
May 2016 - Aug 2018 (2 years 3 months)
Presented vehicles to customers, answered product questions, outlined financing and warranty options, and facilitated transactions to drive dealership sales.
Direct Caregiver
Res Care
Apr 2012 - Apr 2016 (4 years)
Provided personal care and assistance to individuals with illness, injury or disabilities, supporting daily living activities and promoting client well-being.
WACustomer Service Associate
Walmart
Apr 2011 - Feb 2012 (10 months)
Handled returns/exchanges, processed refunds, maintained cash balances and restocked merchandise to ensure efficient customer service operations.
Education
Degrees, certifications, and relevant coursework
High school or equivalent
High School Diploma or Equivalent, General Education
Completed high school level education (high school or equivalent).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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