NRNicky Rivera
@nickyrivera
Remote Customer Service Sales professional with 9 years of experience.
United StatesWhat I'm looking for
With over nine years of experience in customer service sales, I have honed my skills in enhancing customer interactions and resolving issues efficiently. My journey has taken me through various roles, where I consistently surpassed sales targets while ensuring high customer satisfaction. I am committed to leveraging my problem-solving skills and quality assurance to foster collaborative environments and drive continuous growth.
In my previous role as a Sales Manager at Rooms To Go, I meticulously managed customer accounts and pioneered new approaches to account management, which significantly improved operational efficiency and customer satisfaction. My experience as a Car Buying Specialist at LKQ allowed me to negotiate competitive prices and streamline vehicle inspection processes, enhancing profit margins and inventory turnover. Currently, as a Patient Care Advocate at Cigna, I advocate for patient needs, ensuring high-quality care delivery and resolving complex issues to enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Patient Care Advocate
Cigna
Jan 2020 - Present (5 years 5 months)
Advocated for patient needs, ensuring high-quality care delivery, resolving complex issues, and enhancing customer satisfaction through streamlined communication. Meticulously managed patient records and insurance claims, ensuring accuracy in documentation and spearheading initiatives to elevate patient experience and care quality.
Healthcare Advocate
Get Insured
Jan 2018 - Present (7 years 5 months)
Analyzed insurance policies to identify coverage gaps, recommending tailored solutions and streamlining claim processes to enhance efficiency. Provided compassionate support to clients, explaining benefits, addressing concerns, and collaborating with healthcare providers to ensure comprehensive care coordination.
Car Buying Specialist
LKQ
Jan 2017 - Present (8 years 5 months)
Negotiated competitive prices with sellers, consistently securing high-quality vehicles below market value, which significantly enhanced LKQ's profit margins. Developed and implemented a streamlined vehicle inspection process, reducing evaluation time and improving accuracy in assessing vehicle condition.
Sales Manager
Rooms To Go
Jan 2015 - Present (10 years 5 months)
Meticulously managed customer accounts, ensuring order accuracy and swift issue resolution while maintaining comprehensive records for service efficiency. Led the sales team to consistently exceed targets, implemented strategic initiatives, and fostered strong client relationships, resulting in substantial revenue growth.
Education
Degrees, certifications, and relevant coursework
Argosy University
Business Administration, Business Administration
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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