Travis Henry

Assisted customers with wireless products, service plans, device upgrades, and account-related questions in a retail environment. Used consultative sales approach to identify needs and recommend solutions, while processing transactions and supporting store sales goals.

Provided customer support via phone, email, and chat, handling account inquiries and processing loan applications. Documented interactions and managed accounts with attention to compliance and accuracy.

Communicated with customers throughout the vehicle purchasing process, reviewing credit applications and coordinating with financial institutions. Identified potential fraud and maintained detailed customer information.

Supported customers with loan applications and onboarding, evaluating applications while following compliance and risk guidelines. Documented interactions and identified fraudulent activity.

Assisted members and providers with benefit questions and service issues, researching claims and processing them accurately. Handled sensitive information while following healthcare privacy requirements.

Responded to customer questions regarding health benefits, managing high volumes of inquiries and documenting information. Triaged questions and directed inquiries to appropriate departments.

Provided customer assistance by identifying and locating automotive parts, maintaining inventory and billing information. Communicated with commercial customers to ensure timely service.

Completed GED and general education requirements in 2003.