Destiny Faulkner

Handled high volumes of incoming phone calls, chats, and emails for the service department, scheduling appointments and answering questions about warranties, maintenance, and recalls. Managed recall lists and contacted customers for required service while maintaining accurate customer records.

Assisted customers across multiple dealership locations with selecting vehicles that fit their needs. Explained vehicle features, financing options, and the purchasing process, researching questions as needed to provide accurate guidance.

Guided customers through the vehicle purchasing process, including demonstrations and test drives. Explained vehicle features and purchasing options while researching customer questions to provide accurate information.

Created weekly schedules for 8–12 employees and supported daily operations. Interviewed, hired, and trained team members; managed inventory and supplies; and helped with payroll scheduling while resolving customer concerns and maintaining high service standards.

Checked guests in and out efficiently, scheduled reservations, and managed bookings. Answered multi-line phone systems, assisted guest requests, and resolved concerns promptly while maintaining a welcoming lobby environment.

Provided attentive customer service in a fast-paced restaurant environment by taking accurate food and beverage orders. Maintained clean dining sections and resolved customer concerns professionally to ensure satisfaction.

Earned a High School Diploma.