Open to opportunities

Kofi Asafo-Boakye

@wrongivory

Message

IT professional specializing in technical support and systems reliability.

Ghana

Message

What I'm looking for

I seek a hands-on IT role focusing on systems reliability, user support, and incident resolution in a collaborative, growth-oriented environment where I can expand skills in cybersecurity and infrastructure management.

I am a highly motivated IT professional with hands-on experience in technical support, systems monitoring, and data-center operations. I have provided frontline user support, maintained secure IT environments, and performed initial diagnostics to minimize downtime while generating reports to drive improvements.

My background includes system administration, payment-portal management for events, and practical web development skills (Python Flask, SQL, HTML, CSS, JavaScript). I hold a BSc in Information Technology and practical certifications including cybersecurity training, and I bring strong communication, problem-solving, and time-management abilities to help teams run reliable, user-friendly systems.

Experience

Work history, roles, and key accomplishments

Monitoring Officer

Intercom Programming and Manufacturing Company

Jan 2025 - Apr 2025 (3 months)

Monitored performance, health, and security of data center infrastructure, identified and escalated anomalies, and maintained detailed logs and reports to improve uptime and incident response.

Incident Response Network Monitoring Log Management Troubleshooting

IT Support

Social Security and National Insurance Trust

Nov 2023 - Oct 2024 (11 months)

Provided frontline technical support to staff, resolved service requests, explained technical solutions to non-technical users, and tracked hardware and software assets within the data center.

Technical Support HelpDesk+Asset Management Troubleshooting Customer Service Windows Networking Documentation

System Administrator

Heritage Christian University College

Jun 2021 - Jul 2021 (1 month)

Provided technical support to students and faculty, resolved connectivity and software issues, and set up PCs and AV equipment for video conferencing to enable remote communication.

System Administration Troubleshooting Network Support User Support Windows Hardware Setup

IT Support

Centre for Transformational Leadership Africa

Oct 2021 - Present (4 years 6 months)

Managed the Live2Lead program's payment portal and participant support, handled registrations and billing inquiries, and coordinated ticket distribution to ensure smooth event access.

Customer Support Ticketing Systems Event Operations Communication Troubleshooting