festus gonzalez

Provide senior-level technical support for enterprise users across digital workplace technologies, end-user computing, and business applications. Diagnose and resolve hardware, software, connectivity, access, and application incidents, escalating complex issues to infrastructure, application, or vendor teams when required.

Managed IT infrastructure, systems administration, end-user support, networking, security, backup, and business-continuity requirements. Administered Windows Server environments, user access, endpoints, and network services supporting business and warehouse operations.

Translated customer requirements into practical networking, security, backup, and infrastructure solutions. Prepared technical proposals and solution recommendations, supported implementations, and handled post-deployment troubleshooting.

Installed, configured, and supported networks, security systems, backup solutions, and end-user infrastructure. Diagnosed hardware, software, and connectivity faults and supported customer environments through implementation and maintenance.

Managed IT administration and GPS tracking systems for the company.

Completed an internship gaining exposure to banking IT operations.

Administered web systems and provided technical support.

Designed and developed web solutions for the company.

Professional Diploma in Systems Engineering from IPMC.

Introduction to Cybersecurity course from the University of New York.