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@ferdinandackah
IT Support Specialist with 6+ years in system administration, records management, and cybersecurity.
GhanaI am an IT Support Specialist with over six years of hands-on experience in system administration, technical support, and records management. I focus on diagnosing and resolving hardware and software issues while delivering user-centered solutions.
In my current role I provided frontline IT support for electronic records systems, led the transition to new digital records platforms, and delivered cybersecurity awareness training that strengthened the organization's security posture. I routinely collaborate with IT teams to maintain compliance with data protection regulations and internal policies.
Prior roles in sales, inventory management, and IT services refined my skills in POS support, inventory systems, network setup, and customer-facing technical training. I have a track record of improving system efficiency, supporting digital transformation, and ensuring data integrity.
I hold a Bachelor of Science in Computer Science and certifications including A+, Networking Essential Plus, and MCITP Enterprise Administration. I am seeking a collaborative IT team where I can apply my technical expertise to secure systems, streamline digital records, and train users to maximize system uptime and adoption.
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Work history, roles, and key accomplishments
Guinness Ghana Breweries PLC
Jan 2019 - Present (6 years 10 months)
Provided frontline IT support for electronic records systems, ensuring high uptime and prompt resolution of user issues. Led transition to new digital records platforms and delivered cybersecurity awareness training, improving system efficiency and compliance.
Mireille Enterprise
Jan 2018 - Jan 2019 (1 year)
Managed inventory and sales tracking systems, ensuring accurate stock data and smooth operations. Provided POS technical support and trained staff on software usage to reduce transaction errors.
The Methodist Hospital
Jan 2013 - Jan 2017 (4 years)
Supported hospital staff with software installations, troubleshooting, and maintained system performance to ensure reliable clinical operations. Resolved network connectivity issues and assisted with IT maintenance across departments.
NED Konnect
Jan 2015 - Jan 2016 (1 year)
Diagnosed and resolved hardware and software issues, and installed and configured systems, networks, and security tools for clients. Advised customers on IT solutions and provided post-sale technical support to improve client satisfaction.
Komfo Anokye Teaching Hospital
Jan 2014 - Present (11 years 10 months)
Assisted in network setup, system maintenance, and end-user support during a four-month IT support internship. Performed routine troubleshooting and helped improve user access and system reliability.
Degrees, certifications, and relevant coursework
CCBachelor of Science, Computer Science
Activities and societies: Key coursework: Networking; Hardware and Software Engineering; Research Methods; Data Analysis; Information Security; Cybersecurity; Programming (C++, Python); Database Management; Artificial Intelligence.
Completed a Bachelor of Science in Computer Science in June 2019 covering networking, hardware and software engineering, information security, programming, database management, and artificial intelligence.
Professional Diploma in System Engineering, System Engineering
Completed a Professional Diploma in System Engineering in September 2015.
Software and tools used professionally
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