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Pd User

@pduser

Experienced IT professional skilled in project delivery, team leadership, and IT systems management.

Ghana
Message

What I'm looking for

I seek a role where I can lead IT projects, optimize processes, support users, and contribute to operations in a collaborative, growth-oriented team.

I am an experienced IT professional with a strong background in delivering complex projects on time and within budget, and with hands-on experience in hardware, software, and network administration.

I have managed teams and vendors, negotiated contracts, and led process improvement and quality assurance initiatives while prioritizing communication and risk mitigation.

My operational strengths include GPS vehicle/fuel tracking, monitoring driver compliance, emergency coordination, and compiling detailed monthly reports for management.

I am customer-focused, organized, and capable of training end users, managing UAT, and collaborating cross-functionally to meet timelines and deliverables.

Experience

Work history, roles, and key accomplishments

KH

IT Support Technician

Korle-Bu Teaching Hospital

Jan 2018 - Present (7 years 9 months)

Delivered IT support and infrastructure maintenance for clinical and administrative users, leading implementations and trainings that improved system reliability and user adoption. Managed hardware/software troubleshooting, backups, security controls and user acceptance testing during 2018 internship and subsequent work.

Education

Degrees, certifications, and relevant coursework

US

University of Professional Studies

Diploma in Information Technology, Information Technology

Completed a Diploma in Information Technology covering hardware, software, networking, troubleshooting, and IT system security.

Tech stack

Software and tools used professionally

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Pd User - IT Support Technician - Korle-Bu Teaching Hospital | Himalayas