Open to opportunities

Ephraim Adehenu

@ephraimadehenu

Message

IT professional skilled in systems administration and support.

Ghana

Message

What I'm looking for

I seek a dynamic role in a collaborative environment that encourages innovation and professional growth.

I am an IT professional with extensive experience in the IT and financial services industry. My journey has equipped me with a diverse skill set, particularly in systems administration, IT support, and application management. I have a proven track record of leading teams to resolve complex IT issues, ensuring optimal system performance, and introducing innovative technologies to enhance user experience.

Throughout my career, I have worked in various roles, from IT Support Officer at Ho Technical University to System Administrator for the Adidas project at HWS. My commitment to continuous learning drives me to stay updated with the latest technologies, and I am passionate about fostering growth and development within my teams. I thrive in challenging environments and am dedicated to leveraging my expertise to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

HWS, Adidas project

May 2022 - Present (3 years)

Managed IT systems and support for the Adidas project, focusing on system administration, cloud services, and user support. Led a team to resolve IT issues and optimize system performance, ensuring efficient use of technology.

System Administration Cybersecurity IT Service Management Customer Service Windows Server Microsoft Azure

IT Enthusiast

Institute of ICT Professionals, Ghana (IIPGH)

Sep 2021 - Aug 2023 (1 year 11 months)

Engaged in research and technology promotion for students and professionals. Participated in seminars and webinars to enhance IT awareness and provide expert opinions on emerging technologies.

Research Public Speaking Webinars Communication Relationship Building Problem Solving Team Collaboration Critical Thinking

IT Support Officer

Ho Technical University

Sep 2021 - Aug 2023 (1 year 11 months)

Provided comprehensive IT support for the university community, including web app configuration, database administration, and troubleshooting IT issues. Managed LMS systems and ensured smooth operation of IT services.

Systems Administration Troubleshooting Database Management User Support Critical Thinking

Data Analyst

Omni Strategies

Jul 2020 - Aug 2020 (1 month)

Conducted data analysis for property registration, utilizing Google Earth for identification and database management. Focused on data entry, validation, and process optimization.

Data Analysis Database Management Data Entry Validation Process Optimization Research Communication

IT Support/Systems Administrator

Advans Savings and Loans

Jan 2018 - Apr 2020 (2 years 3 months)

Oversaw IT support and systems administration, including network management, hardware procurement, and system deployment. Managed third-party communications and ensured system maintenance and updates.

IT Support Systems Administration Network Management Deployment Desktop Support ITSM Communication Troubleshooting

Call Center Operative/IT Support

GIFEC

Oct 2016 - Oct 2017 (1 year)

Provided emergency call center operations and in-house tech support. Acted as a liaison between end users and security authorities, ensuring effective communication and support.

Call Center Operations Technical Support Communication Problem Solving Teamwork IT Support Customer Service Critical Thinking

IT Support

Calabash Labs

Oct 2014 - Oct 2016 (2 years)

Provided technical support for web-based systems, including custom coding and troubleshooting. Assisted in the design and improvement of web applications and content management.

Technical Support Web Development HTML PHP CSS JavaScript Troubleshooting Content Management User Support Application Design Communication

Education

Degrees, certifications, and relevant coursework

GIMPA

Master's Degree, Digital Forensics and Cybersecurity

2022 - 2022

Completed a Master's Degree in Digital Forensics and Cybersecurity, focusing on advanced techniques in cybersecurity and digital investigations.

Wisconsin International University Ghana

Bachelor of Science, Computer Science and Management

2012 - 2016

Earned a Bachelor of Science degree in Computer Science and Management, covering core concepts in computer science, programming, and management principles.

IPMC Ghana

Certificate, Database, Software, Hardware and Network Engineering

2010 - 2012

Completed a certificate program in Database, Software, Hardware, and Network Engineering, gaining foundational skills in IT infrastructure and software development.