MOMandela Fiifi Otoo
@mandelafiifiotoo
Results-driven IT systems administrator skilled in networking, cloud, and technical support.
GhanaWhat I'm looking for
I am a results-driven IT systems administrator with hands-on experience in system support, networking, and security across education, government, and private sectors. I optimize IT operations, manage Microsoft 365 and AWS environments, and deliver reliable technical support.
At Concentrix and Vision Intellectuals School I led infrastructure setup, routine maintenance, and security monitoring while reducing downtime through proactive troubleshooting and staff training. I have implemented systems like an Online School Management Information System and a Web-Based Final Year Project Management System.
I hold AWS and Google technical certifications, am pursuing CCNA, and prioritize continuous learning and practical improvements that enhance productivity and protect organizational assets.
Experience
Work history, roles, and key accomplishments
IT Technician
Concentrix Ghana
Jan 2023 - Present (2 years 8 months)
Managed system setup, software configurations, hardware installations, and monitored network security and system health to ensure reliable IT operations across departments.
Systems & Network Administrator
Vision Intellectuals School
Sep 2020 - Present (5 years)
Installed, configured, and maintained IT infrastructure and performed security updates and routine maintenance to ensure high availability and reduced downtime.
IT Officer
The Electoral Commission of Ghana
Oct 2019 - Aug 2020 (10 months)
Upgraded and maintained software and hardware, implemented backups and data security measures, and provided technical support for biometric voter registration systems.
IT Personnel
UMS Audiovisuals
Sep 2015 - Aug 2019 (3 years 11 months)
Installed and configured network resources and software, monitored system performance, and executed troubleshooting measures to maintain operational continuity.
Education
Degrees, certifications, and relevant coursework
AUAccra Technical University
Bachelor of Technology, Computer Science
2019 - 2021
Completed a Bachelor of Technology in Computer Science with coursework and a final-year project developing a web-based project management system.
Accra Technical University
Higher National Diploma, Computer Science
2016 - 2019
Completed an HND in Computer Science focusing on networking, systems administration, and software development.
ITIPMC College of Technology
Certificate, Hardware and Networking
2011 - 2011
Completed a certificate program covering hardware, networking, and Linux fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Social media
Job categories
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