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Suale Yakubu

@sualeyakubu

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Dynamic computer systems engineer with expertise in network administration.

Ghana

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What I'm looking for

I am looking for a role that fosters innovation, teamwork, and professional growth. I

I am a young, dynamic, and highly motivated professional in the field of Computer Systems Engineering and Computer Network Administration. My commitment to discipline, ethics, and professionalism drives me to contribute significantly to organizational objectives. I pride myself on my ability to leverage my skills and talents to achieve results.

With a Master's degree in Electrical Engineering and a Bachelor's in Computer Engineering, I have honed my technical expertise through various roles, including Technical Support Officer and Network Engineer. My experience encompasses troubleshooting, network management, and customer service, allowing me to effectively resolve client issues and enhance operational efficiency.

I am passionate about continuous learning and professional development, as evidenced by my certifications in CCNA and CompTIA Security+. I am eager to bring my skills in networking, hardware, and mobile app development to a forward-thinking organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Technical Support Officer

Vantage Scan Ghana Limited

Dec 2022 - Mar 2023 (3 months)

Provided technical support by answering client queries, troubleshooting product issues, and maintaining knowledge of company services. Managed client interactions through various communication channels and documented case data in CRM systems.

Customer Support Troubleshooting CRM Management Technical Documentation Communication Skills

Network Engineer/Administrator Assistant

Accra Institute of Technology

Aug 2021 - Nov 2022 (1 year 3 months)

Monitored and maintained IT infrastructure, ensuring network security and availability. Responsible for troubleshooting network issues and managing software installations using Windows Server Active Directory.

Network Administration Infrastructure Management Windows Server Troubleshooting

Security Officer

Accra Institute of Technology

Dec 2017 - Sep 2022 (4 years 9 months)

Ensured the safety and security of the premises by responding to emergencies, monitoring activities, and reporting suspicious behavior. Provided excellent customer service while adhering to company standards.

Asset Protection Customer Service Reporting

Teaching Assistant

Accra Institute of Technology

Sep 2018 - Jan 2022 (3 years 4 months)

Assisted lecturers in enhancing student understanding, particularly in networking administration. Provided support in practical sessions and helped students prepare for exams.

Teaching Network Administration Communication

Support Staff (Internship)

Campus Network Support Service Unit, Accra Institute of Tech

May 2019 - May 2021 (2 years)

Assisted in monitoring and maintaining IT infrastructure and networking systems. Supported computer lab management and ensured devices were organized and functional.

IT Support Documentation Teamwork

ICT Tutor & Operations Staff

Aadalchi Biznes World

Jun 2014 - Sep 2017 (3 years 3 months)

Managed daily operations including online registrations and services. Provided ICT training to students on computer knowledge and software applications.

Operations Management ICT Customer Service Online Services