Wissam User

I’m a results-driven Sales & Marketing professional with 4.5+ years of combined experience in digital sales, customer service, and retail management. I focus on revenue growth through strong customer relationship management, digital sales channels, and operational discipline. I’m fluent in English and Spanish, with Arabic at an intermediate level, and I’m excited to work in remote roles with global companies.

In my sales and retail operations work, I drove 100% year-over-year sales growth by partnering with leadership on strategic revenue initiatives. I supervised and trained 10 cashiers and 20 customer service representatives, improving customer satisfaction scores by 25%. I also managed inventory operations using ESYSPOS and Excel—reducing stockouts by 30% and improving inventory accuracy—while building a staff training program for POS and inventory management that increased operational efficiency by 40%.

In digital sales and customer service, I generated $45,000+ in digital sales revenue by optimizing customer engagement and conversion. I maintained a 92% customer satisfaction rating by resolving inquiries within 24 hours, and I increased average order value by 35% using personalized recommendations and customer segmentation. Using CRM tools, I converted 180+ prospects into repeat clients while handling 50+ daily inquiries across email, chat, and social media with a 95% response rate.