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Pilar Acevedo

@pilaracevedo

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Sales & Customer Service Team Leader with expertise in business development, coaching and VA.

Colombia

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What I'm looking for

Seeking a role that leverages my sales and leadership expertise to drive team development and process optimization.

Sales & Customer Service Team Leader with over 4 years of experience in B2B & B2C sales, team coaching, and KPI-driven performance management. Proven track record in improving conversion rates, driving revenue growth, and leading teams to achieve KPIs while enhancing operational efficiency.

Skilled in process optimization, CRM management (Salesforce, HubSpot), and customer retention strategies. Passionate about developing people and optimizing workflows to boost performance and efficiency.

Strong background in designing and implementing sales strategies that increase conversion rates and customer satisfaction. Adept at adapting sales strategies to policy changes while maintaining KPI performance and ensuring smooth transitions without revenue loss.

Experience

Work history, roles, and key accomplishments

Sales and Customer Service Team Lead

FOUNDEVER

May 2022 - Jan 2025 (2 years 8 months)

Led a sales team in B2B and B2C environments, consistently exceeding monthly conversion targets. Developed coaching programs that improved team performance and streamlined CRM usage, enhancing sales closure rates. Created SOPs to reduce new-hire ramp-up time significantly.

Sales Management Salesforce HubSpot Process Optimization Customer Retention Training Development Lead Conversion Strategic Sales

Virtual Assistant – Sales Support

EPIC CAPITAL SOLUTIONS

Oct 2023 - Oct 2023 (0 months)

Managed and optimized sales and administrative processes, supporting client prospecting and conversion in B2B and B2C environments. Ensured effective communication and time management between clients and sales teams.

Sales Support Google Workspace CRM Management Sales Prospecting Time Management Communication Process Optimization Customer Relationship Management B2B Sales

Sales and Customer Service Agent

FOUNDEVER

Jan 2021 - Jan 2022 (1 year)

Sold internet and electricity services while providing customer support in a B2C-focused environment. Consistently met KPIs and improved customer satisfaction through effective outbound sales strategies and teamwork.

B2C Sales Customer Support Outbound Sales KPIs Team Collaboration Customer Satisfaction Problem Solving Empathy Active Listening

Education

Degrees, certifications, and relevant coursework

The Council for Six Sigma Certification

Certification, Quality Management

2023 - 2023

Achieved Lean Six Sigma White Belt Certification, demonstrating foundational knowledge in process improvement methodologies and quality management principles.

UNITEC

Bachelor of Arts, Graphic Design

2011 - 2015

Studied Graphic Design, focusing on visual communication, design principles, and creative problem-solving techniques to produce effective design solutions.