At COMERCIAL NUTRESA, I supported a portfolio of B2B customers, answering questions, resolving issues, and helping keep inventory available. I also used CRM reports to follow up and identify customer needs.
I led the rollout of a B2B digital platform, training and educating customers to use it. Adoption grew from 10% to 40% of customers.
At NIDO LIVING, I looked after residents and customers from multicultural backgrounds and designed service and retention tactics that kept occupancy above 90%. I also managed contracts and daily operations, improved the customer experience on the company website, and built remote referral and loyalty programs.
My experience also includes coordinating teams of 20–25 people in large retail chains and supermarkets. I’m comfortable working remotely and using CRM and web platforms, Excel, and Power BI; I speak native Spanish and English at B2 level.
