MDMarian Díaz
@mariandaz
Customer service and B2B sales specialist driving service excellence and remote team performance.
ColombiaWhat I'm looking for
I am a proactive customer service and B2B sales professional with 8+ years of experience delivering client-centered solutions and quality control. I excel at building long-term client relationships, optimizing service processes, and increasing conversion through tailored sales strategies.
At PLNDistributionsLLC I managed the full B2B sales cycle, drafted commercial proposals, monitored KPIs, and identified new business opportunities that improved conversion rates. As a Customer Service Coordinator I led a remote team to a 92% satisfaction rate and reduced response times by 40% through operational adjustments.
My background in Quality Engineering underpins my ability to implement audits and process improvements that reduced defects by 25%. I am an effective communicator, strong collaborator, and continuous learner who thrives in remote work environments.
Experience
Work history, roles, and key accomplishments
B2B Commercial Executive
PLNDistributionsLLC
Jan 2021 - Present (4 years 8 months)
Managed full B2B sales cycle and built lasting client partnerships, increasing conversion rates through tailored strategies and identifying new business opportunities.
Customer Service Coordinator
PLNDistributionsLLC
Jan 2017 - Dec 2020 (3 years 11 months)
Led a remote customer service team achieving a 92% satisfaction rate and reduced response times by 40% through operational process improvements.
Customer Service Agent
2becommerce
Jan 2016 - Dec 2017 (1 year 11 months)
Handled over 50 daily cases with high-quality service and automated reporting processes to reduce errors and delivery times.
Quality Inspector
Playdesa
Jan 2015 - Dec 2016 (1 year 11 months)
Ensured product compliance with industry standards and reduced defects by 25% through audits and process improvements.
Education
Degrees, certifications, and relevant coursework
Universidad Politécnica Territorial de los Altos Mirandinos (UPTAEB)
Bachelor’s Degree, Quality Engineering
2010 - 2015
Bachelor’s Degree in Quality Engineering completed from 2010 to 2015, focusing on quality assurance and process improvement.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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