Open to opportunities

Wisdom Ojarikre

@wisdomojarikre

Message

I deliver multi-channel customer support, retention outreach, and accurate CRM management across remote teams.

Nigeria

Message

What I'm looking for

I'm seeking a stable, salaried long-term role where I can bring consistent multi-channel customer support, CRM management, retention outreach, and reliable remote-work discipline to the team.

I've supported customers and members at StretchLab, AXA Mansard Insurance, and Class A Recruiters across phone, email, live chat, and SMS.

At StretchLab, I booked new-member appointments, resolved feedback and enquiries, re-engaged lapsed members, and maintained accurate CRM records to support a consistent client experience. I also contacted cancelled or paused members to understand concerns and present relevant solutions.

At AXA Mansard Insurance, I handled high-volume policy enquiries and complaints, ran cold-calling and follow-up campaigns, and used upselling and cross-selling to recommend suitable products. My consistent performance, reliability, and delivery earned early job confirmation.

I'm comfortable working independently across US and UK time zones, bringing strong written and spoken communication, structured follow-up, and reliable remote-work discipline to a stable long-term team.

Experience

Work history, roles, and key accomplishments

Customer Experience and Call Support Specialist

StretchLab

Mar 2025 - Jun 2026 (1 year 3 months)

Managed multi-channel client communication including outbound calls, email, and text updates. Conducted high-volume outbound calls to book initial appointments and re-engaged lapsed members.

Outbound Calling Text Updates CRM Conflict Resolution Active Listening Data Entry Microsoft Office 365 Google Workspace HubSpot Salesforce Zoho Integradial

Customer Service and Sales Representative

AXA Mansard Insurance

Mar 2022 - Feb 2026 (3 years 11 months)

Managed high-volume customer interactions across phone, email, and SMS. Implemented structured follow-up processes, applied upselling and cross-selling techniques, and executed targeted outreach campaigns.

Customer Service Sales Upselling Cross Selling CRM Cold Calling Email SMS Follow up Conflict Resolution Active Listening Data Entry Microsoft Office 365 Google Workspace

Recruitment Support Specialist

Class A Recruiters

Jan 2021 - Feb 2022 (1 year 1 month)

Handled candidate and client communication across calls, email, and text. Pre-qualified candidates through structured screening and guided them through the hiring process.

Recruitment Candidate Screening CRM Time Management Remote Work Microsoft Office 365 Google Workspace Data Entry