Aisha Abdulrazak

I’m a highly motivated, results-driven Customer Service Representative with extensive experience in outbound calling, multi-channel support, and client relationship management. I handle high-volume interactions across phone, chat, and email—delivering exceptional service while meeting and exceeding KPIs. I bring strong problem-solving skills, CRM management, and clear communication to improve customer satisfaction and retention.

In remote outbound roles, I’ve executed high-volume calls to cold leads, qualified prospects, and transferred warm leads to licensed insurance agents with accurate needs assessment. I’ve consistently met daily targets and KPIs across call volume, contact rate, transfers, and quality/compliance metrics. I also trained five new team members on customer service protocols and product knowledge to boost team performance.

In multi-channel support positions, I resolved customer inquiries through live chat, email, and ticketing systems. I assisted with billing, technical troubleshooting, and product guidance, escalating complex issues when needed. By tracking outcomes in the CRM, documenting follow-ups, and collaborating on process improvements, I helped reduce repeat inquiries by 15% while achieving response-time and customer-satisfaction KPIs.

I thrive in fast-paced, performance-driven environments and focus on building trust through timely, empathetic solutions.