A job that gives room for growth and learning and to also pursuit my career in as much as i work effectively to meet up with my employer goals, mission and vision for the organization.
FALooking for a job
Fatimah Abdulyekeen
@fatimahabdulyekeen
I’m a Customer Service professional with experience in attending to Customer inquiries, complaints, service request and seeking for a remote job.
NigeriaWhat I'm looking for
I’m a Customer Service professional with proven experience in delivering exceptional customer support within a dynamic model, balancing remote and on-site responsibilities to de-escalate issues that might get controversial and empathize with customers and to also provide accurate resolution to there respective needs.
Experience
Work history, roles, and key accomplishments
CP
Current
Customer Service Specialist
Coronation Insurance Plc
Jul 2023 - Present (2 years 4 months)
Provide policy support and after-sales service in a hybrid role, drive renewals and cross-sell opportunities, and deliver reports and mentorship to improve branch and agent collaboration.
AP
Customer service
Access bank Plc
Mar 2022 - Jul 2023 (1 year 4 months)
I'm a Customer service professional with experience in delivering support within dynamic environments. Managing client interactions, resolving inquiries efficiently and maintaining high satisfaction levels. Adaptable with a strong ability to thrive in both on-site and remote settings to leverage collaboration and flexibility for optimal performance.
AP
Customer Service Representative
Access Bank Plc
Mar 2022 - Jul 2023 (1 year 4 months)
Resolved 50+ daily customer inquiries via phone and email, troubleshooting banking and payment system issues and achieving a 95% customer satisfaction rate through timely resolution and de-escalation.
Education
Degrees, certifications, and relevant coursework
KMKwara state university, malete
BS.c, Public administration
2015 - 2019
Grade: 2.23
KUKwara State University
Bachelor of Science, Public Administration
2015 - 2019
Completed a Bachelor of Science in Public Administration, focusing on public sector management and administrative principles.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Job categories
Customer Care RepresentativeCustomer Care RepresentativeCustomer CareCustomer Support SpecialistCustomer Service RepresentativeClient SuccessTechnical SupportCustomer ExperienceOnboarding SpecialistCustomer Service SpecialistClient Support SpecialistCustomer Support RepresentativeSupport SpecialistSenior Customer Support SpecialistCustomer Support ExpertCustomer Support Associate
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