I've supported customers at AA Nations Max Business Enterprise, managing high-volume phone and email inquiries in remote and physical environments.
I used Zendesk to document customer interactions with 98% data-entry accuracy, resolved complex inquiries, and consistently achieved a 95% customer satisfaction rating through active listening and rapid conflict resolution.
I'm focused on reliable omnichannel support, CRM and ticket management, cross-functional collaboration, and meeting service-level agreements and quarterly KPIs.
