Open to opportunities

Winnie Musera

@winniemusera

Message

Detail-oriented front office professional delivering excellent administrative and customer service.

Kenya

Message

What I'm looking for

I am looking for a service-oriented administrative role where I can apply front office, customer care, and coordination skills, grow professionally, and contribute to efficient office operations.

I am a front office operations and administration professional with four years of hands-on experience managing administrative tasks, customer service, appointment booking, and meeting coordination. I thrive in fast-paced environments, learn quickly, and welcome new ideas.

My background includes roles in startups, NGOs, retail, and telecommunications where I handled reception duties, data entry, project activity coordination, and customer account management. I consistently improved office processes by developing filing systems, updating policies, and producing clear reports.

I bring strong communication skills, proficiency with MS Office, CRM, Microsoft Teams, Zoom, and tools such as Asana and Dropbox, plus a practical approach to problem solving, teamwork, and adaptability. I seek to contribute reliably to an organized, service-focused team.

Experience

Work history, roles, and key accomplishments

Community Outreach Volunteer

Vision Breakthrough

Represented the NGO at community level, coordinated project activity implementation to standards, and prepared periodic progress reports to facilitate stakeholder communication. Liaised with local authorities and service providers to support program delivery.

Community Outreach Project Coordination Reporting Stakeholder Engagement Communication Implementation Monitoring

Administrative Assistant

FNA Structures Ltd

Managed front-office operations including call handling, appointment scheduling, meeting coordination, and filing system development to improve administrative efficiency. Maintained office policies and supported ad-hoc administrative tasks for a startup environment.

Reception Scheduling Meeting Minutes MS Office CRM

Customer Care Officer

Tiles and Carpet Centre

Handled walk-in customers, conducted sales of construction materials, and maintained stock updates reported to the sales manager to support store operations. Improved customer experience through product guidance.

Sales Customer Service Product Knowledge Point of Sale Communication

Customer Service Representative

Sage Solution

Manned reception, performed clerical tasks, maintained customer accounts, resolved complaints, and recommended products based on customer needs to improve satisfaction and retention. Handled front-line customer interactions and recordkeeping.

Customer Service Reception Complaint Handling Clerical Work MS Office

Technical Intern

Telkom Kenya

Performed data entry and daily progress reporting on-site and received training in GSM site installations including 2G fiber optic cable work. Supported field teams with documentation and site reporting.

Data Entry Report Writing GSM Site Support Fiber Optic Basics Field Documentation