Open to opportunities

Juliana Thomas

@julianathomas

Message

Skilled Office Administrator with extensive customer service experience.

Kenya

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am a dedicated Office Administrator and Front Desk Receptionist with over three years of practical experience in customer service, office management, and public relations. My journey has equipped me with the ability to establish rapport with clients and manage various administrative tasks efficiently. I pride myself on my strong organizational skills and my ability to thrive in dynamic environments.

Throughout my career, I have successfully provided administrative support to management teams, handled customer inquiries, and maintained a professional front office image. My experience includes managing social media communications, training new staff, and ensuring compliance with health and safety standards. I am passionate about delivering high-quality service and continuously improving processes to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Office Admin

Current

Mikeline Detergents LTD

Jan 2024 - Present (1 year 5 months)

Provided comprehensive administrative support to the management team, including scheduling meetings, preparing reports, and managing correspondence. Managed the Director's calendar, ensuring timely updates on upcoming events and meetings.

Administrative Support Report Preparation Calendar Management Correspondence Management Social Media Management Sales Customer Service Staff Training Dispatch Coordination

Front Office and Office Administration Officer

Biofarms Limited

Jul 2022 - Dec 2023 (1 year 5 months)

Managed front office operations, ensuring a professional image and welcoming environment for clients and visitors. Provided high-quality customer service through various channels, addressing inquiries and resolving issues promptly.

Customer Service Communication Public Relations Social Media Support Administrative Support Hospitality Management

Receptionist

Mikisa Group of School

Jan 2020 - Feb 2022 (2 years 1 month)

Interacted with parents, teachers, and staff to resolve issues and provide administrative support to school principals. Coordinated school events and managed social media handles for the institution.

Administrative Support Event Coordination Customer Service Social Media Management Record keeping Communication Calendar Management Mail Distribution

Customer Care Representative

West Kenya Sugar Company

Mar 2017 - Nov 2019 (2 years 8 months)

Greeted and assisted clients and farmers with product and service inquiries, directing them to the appropriate departments. Managed customer complaints, providing solutions and ensuring timely follow-up.

Customer Service Client Relationship Management Data Entry Communication Sales Support Farmer Registration

Weighbridge Clerk

West Kenya Sugar Company

Feb 2015 - Dec 2016 (1 year 10 months)

Checked and logged drivers' details and tractors entering and exiting the site. Accurately weighed and recorded all produce received and dispatched from the factory.

Weighbridge Operations Logging Record keeping Logistics Support

Waitress/Hostess Training

Great Rift Valley Lodge and Golf Resort Naivasha

Aug 2013 - Jul 2014 (11 months)

Welcomed guests, took orders, and provided excellent customer care service in the food and beverage department. Assisted with various tasks to ensure a positive dining experience for patrons.

Customer Service Order Taking Guest Service Hospitality Teamwork

Radio Presenter

Sayare Radio and Television Network Eldoret

Nov 2012 - May 2013 (6 months)

Performed duties as a radio presenter, engaging with listeners and delivering content. Responsible for script writing for various radio programs.

Radio Presenting Script Writing Broadcasting Communication Content Creation Public Speaking Radio presenting

Field Report

Radio Mambo Webuye

May 2011 - Aug 2011 (3 months)

Engaged in news writing, contributing to the station's content. Performed duties as a field reporter, gathering information and conducting interviews.

News Writing Field Reporting Journalism Interviewing Research Communication

Education

Degrees, certifications, and relevant coursework

Mt. Kenya University Thika

Bachelor of Arts, Mass Media and Communication (Public Relation option)

Currently pursuing a Bachelor of Arts in Mass Media and Communication with a Public Relation option. This program focuses on developing skills in various aspects of media and communication, including public relations strategies.

Alphax College Eldoret

Diploma, Mass Communication

Obtained a Diploma in Mass Communication with a Credit. This program provided foundational knowledge and practical skills in various areas of mass communication.