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Eunice Ogutu

@euniceogutu

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Dynamic Office Administrator skilled in enhancing productivity and efficiency.

Kenya

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly dynamic Office Administrator with extensive experience in providing administrative support to ensure optimal productivity and efficiency within the workplace. My career has been marked by a proven ability to manage multiple priorities in deadline-driven environments while remaining attuned to the needs of my colleagues and clients. I thrive on being of service and continuously seek ways to streamline processes and improve operations.

Throughout my career, I have held various roles that have honed my skills in office management, customer service, and team coordination. At Muchemi & Co. Advocates, I oversee all administrative processes, manage client filing systems, and coordinate office activities to foster a collaborative environment. My commitment to excellence is reflected in my ability to draft important documentation, manage high-volume inquiries, and mentor junior staff to achieve their objectives.

With a background in customer support and a strong foundation in business information technology, I am well-equipped to handle the challenges of a fast-paced office. I am passionate about creating a positive work atmosphere and building professional relationships that contribute to the overall success of the organization.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator/Personal Assistant

Current

Muchemi & Co. Advocates

Nov 2016 - Present (8 years 8 months)

Oversaw all administrative processes, including client filing systems and master schedule creation. Managed reception area and staff to ensure effective internal and external communication.

Administrative Support Client Filing Scheduling Communication Office Management Process Improvement Document Management Budget Management

Customer Care Representative

Multichoice Kenya

Jun 2016 - Oct 2016 (4 months)

Provided prompt solutions to maintain customer satisfaction and managed high-volume customer queries simultaneously through effective multitasking. Handled requests with friendly, knowledgeable service and support, consistently achieving positive customer feedback.

Customer Service Telemarketing Sales Product Knowledge Customer Support Cashier Duties Payment Processing Customer Satisfaction Multitasking Communication

Customer Support/Personal Assistant

East African Elevator Co. Ltd

Jun 2014 - Feb 2015 (8 months)

Organized meetings with new developers and prepared and updated new contracts. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Meeting Coordination Contract Management Customer Support Tender Management Product Advice Customer Satisfaction Administrative Support

Customer Service Manager

Wananchi Group (K) Ltd

Nov 2008 - May 2012 (3 years 6 months)

Managed domain registration, renewals, and invoicing, along with the creation of email accounts. Handled over 100 inbound calls and queries daily, configuring new accounts for broadband and cable TV services.

Domain Management Data Management Billing Customer Relationship Management (CRM)Customer Service

Receptionist

Kasarani Gym and Health Club

Jan 2007 - Dec 2007 (11 months)

Maintained a clean and neat reception area to provide a positive impression for visitors. Answered and helped resolve inquiries from clients, vendors, and the general public.

Reception Duties Customer Service Inquiry Resolution Communication

Education

Degrees, certifications, and relevant coursework

Institute of Advance Technology

Diploma, Business Information Technology

Completed a diploma program focused on Business Information Technology, gaining knowledge in IT systems and business applications. Developed skills in managing information systems to support business operations.

Institute of Advanced Technology

Certificate, User Support Specialist A+

Obtained a Certificate as a User Support Specialist (A+), focusing on computer hardware and software. Gained expertise in troubleshooting and maintaining computer systems.

Institute of Advanced Technology

Certificate, Network Support Specialist N+

Completed a Certificate in Network Support Specialist (N+), acquiring skills in network infrastructure and protocols. Learned to install, configure, and troubleshoot network devices.

Institute of Advanced Technology

International Computer Driving Licence, Computer Studies

Achieved the International Computer Driving Licence (ICDL) in Computer Studies, demonstrating proficiency in essential computer applications. Developed foundational skills in word processing, spreadsheets, and presentations.

Institute of Advanced Technology

Certificate, Web Design

Completed a certificate program in Web Design using Dreamweaver, focusing on creating and managing websites. Gained practical skills in web development and design principles.