Open to opportunities

Finn Wagala

@finnwagala

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Dedicated Administrative Assistant with over five years of experience.

Kenya

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What I'm looking for

I am looking for a role that values efficiency and teamwork, offering opportunities for professional growth.

As a dedicated Administrative Assistant with over five years of experience, I have honed my skills in managing front-office operations and providing exceptional customer support. My journey has taken me through diverse corporate settings, where I have successfully prioritized tasks to optimize efficiency and ensure smooth office operations.

In my current role as a Front Office Executive at Uneeco Paper & Products, I maintain a clean and organized reception area while handling inquiries from clients and managing customer orders. My ability to coordinate with various departments has contributed to improved operational efficiency and customer satisfaction. I take pride in my strong organizational skills and my proficiency in Microsoft Office Suite, which have enabled me to streamline processes and enhance productivity.

Throughout my career, I have consistently demonstrated my commitment to excellence, achieving significant improvements in client feedback scores and processing times. I am passionate about contributing to a positive workplace environment and am always eager to take on new challenges that allow me to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Front Office Executive

Current

Uneeco Paper & Products

Nov 2024 - Present (7 months)

Maintained a clean and organized reception area, handling inquiries and managing customer orders to ensure accuracy and timely delivery. Coordinated with sales, dispatch, and warehouse teams for order tracking, inventory, and after-sales support, ensuring smooth operations. Assisted with inventory control, managed correspondence, and updated daily attendance and meal sheets.

Order Management Inventory Management Microsoft Office Suite Data Entry Logistics Coordination Communication Administrative Support

Front Office Assistant

GardaWorld (Outsourced by Capital Markets Authority)

Sep 2019 - Jan 2024 (4 years 4 months)

Managed reception and visitor protocols, enhancing the client experience and contributing to improved feedback scores. Coordinated the dispatch and tracking of documents, reducing errors and maintaining Excel-based records to improve accuracy and processing time. Supported licensing processes and provided legal assistance, significantly reducing application processing times.

Visitor Protocols Document Management Records Management Microsoft Excel Licensing

Office Administrator

G4S (Outsourced by Hewlett Packard Enterprise)

Jan 2017 - Jun 2019 (2 years 5 months)

Conducted risk assessments to identify workplace health hazards, contributing to improved safety protocols. Managed office logistics, optimizing space and resource allocation to reduce waste. Coordinated with senior management to deliver timely reports, ensuring a high on-time submission rate.

Risk Assessment Resource Management Administrative Support Coordination Data Analysis

Receptionist

G4S (Outsourced by Microsoft Kenya)

Mar 2016 - Dec 2016 (9 months)

Organized courier deliveries monthly, streamlining scheduling to reduce delays. Scheduled and coordinated numerous appointments, improving office efficiency and client satisfaction. Supported travel arrangements, ensuring high accuracy in travel logistics for staff.

Scheduling Travel Coordination Administrative Support Logistics Calendar Management Communication

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Management

Diploma, Business Management

Obtained a Diploma in Business Management from the Kenya Institute of Management. This program provided a foundational understanding of business operations and management principles.

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Certificate, Computer Applications

Completed a Certificate in Computer Applications. This certification enhanced proficiency in various computer software and applications essential for administrative roles.