Winnie Sambaya
@winniesambaya
Highly experienced front desk administrator with a stellar work ethic.
KenyaWhat I'm looking for
I am a highly experienced front desk administrator with a proven track record of client satisfaction and a strong work ethic. My ability to manage interactions with diverse personalities has allowed me to create a welcoming and professional atmosphere in busy environments. I thrive on challenges and enjoy engaging with people, ensuring that every visitor feels valued and attended to.
Throughout my career, I have honed my skills in customer service, data management, and administrative support. My experience spans various roles, including executive administration and concierge services, where I have successfully managed client relationships and maintained smooth operations. I am adept at using scheduling software, managing social media platforms, and assisting in event planning, all while ensuring a high standard of service.
Experience
Work history, roles, and key accomplishments
Executive Administrator
Dance Infinity Performing Arts
Jan 2022 - Present (3 years 9 months)
Managed front desk operations, including greeting clients, handling check-ins, and managing appointments and classes. Provided excellent customer service, resolved issues, and maintained client information in the membership database.
Front Desk Concierge Agent
IFA Residential Services
Jul 2019 - Dec 2021 (2 years 5 months)
Welcomed guests and residents, providing prompt, professional, and courteous service. Addressed and resolved resident and guest complaints in a timely manner, maintaining confidentiality of resident files.
Admin Assistant
IFA Residential Services
May 2019 - Jul 2019 (2 months)
Managed phone and email inquiries, sorted mail, and arranged meetings. Maintained accurate records, entered data, and assisted with setting up new client accounts.
Office Administrator & Research Assistant
Nature Kenya
Sep 2017 - Apr 2019 (1 year 7 months)
Welcomed visitors, performed clerical duties, and managed appointments and meetings. Handled bookkeeping tasks, maintained office files, and oversaw office facilities and equipment.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Science, Tourism Management
Studied Tourism Management, gaining comprehensive knowledge of the tourism industry. Developed skills in managing various aspects of tourism operations and services.
St. Agnes Girls High School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, achieving the Kenya Certificate of Secondary Education. Focused on a broad curriculum to prepare for higher education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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