esther njau

Welcomed and assisted clients, visitors, and vendors, while handling incoming phone calls, transferring calls, and taking messages. Maintained the reception area, answered general questions, and managed incoming and outgoing mail and deliveries.

Input, updated, and maintained accurate records of shipments, inventory, and logistical data into the company's database. Prepared, reviewed, and organized various shipping and customs documents, ensuring compliance with regulations.

Responded promptly and professionally to customer inquiries and complaints, demonstrating strong problem-solving skills to effectively resolve issues. Proactively provided accurate and detailed information about mall services, stores, events, and promotions.

Conducted diverse research projects by administering questionnaires via phone calls and meticulously analyzed information derived from interviews. Utilized various research methodologies and advanced data analysis techniques to identify trends, patterns, and correlations.

Identified new business opportunities and followed up on potential leads, resulting in increased revenue and market expansion. Managed sales activities by handling client inquiries and offering suitable loan products, meeting monthly targets.

Organized company meetings, ensuring smooth logistics and efficient coordination among attendees, and managed scheduling, prepared meeting agendas, and documented minutes. Successfully handled the management of company mails, including sorting, distributing, and prioritizing incoming and outgoing correspondence.

Completed a comprehensive program in Business Management, gaining foundational knowledge in business operations, administration, and management principles. Developed skills in organizational management and strategic planning relevant to various business environments.

Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency across various subjects. Developed strong academic foundations and critical thinking skills during secondary education.

Obtained the Kenya Certificate of Primary Education, establishing fundamental literacy and numeracy skills. Completed primary education, building a strong base for further academic pursuits.