Pauline IvettPI
Open to opportunities

Pauline Ivett

@paulineivett

Dynamic office administrator with strong customer service skills.

Kenya

What I'm looking for

I am looking for a role that allows me to utilize my organizational skills and enhance office efficiency in a supportive work environment.

I am a dynamic and highly organized office administrator with over two years of experience in customer service, administrative support, and office coordination. My background includes managing calendars, scheduling appointments, and organizing meetings for fast-paced teams. I excel in providing clerical and administrative assistance, ensuring that all records and databases are accurate and up-to-date.

In my previous roles, I have prioritized creating a warm and productive work environment by training and inducting new employees. My experience as a Customer Service & Administrative Representative at Liveops and as a Call Center Agent & Office Support at Telcom has equipped me with the skills to handle high-volume communication and resolve customer inquiries efficiently. I am passionate about facilitating smooth workflows and enhancing office productivity.

Experience

Work history, roles, and key accomplishments

TE

Call Center Agent & Office Support

Telcom

Aug 2021 - Oct 2022 (1 year 2 months)

Provided excellent customer service by resolving complaints and establishing client relationships. Coordinated interviews, managed office supplies, and assisted in process improvement activities to enhance productivity and workflow.

LI

Customer Service & Administrative Representative

Liveops

Aug 2020 - Aug 2021 (1 year)

Managed calendars, scheduled appointments, and organized meetings for a fast-paced team. Provided clerical and administrative assistance, maintained accurate records, and processed high-volume communications. Assisted in training new employees to promote a productive work environment.

Education

Degrees, certifications, and relevant coursework

BS

Bishop Okoth High School

High School Diploma, General Studies

2014 - 2017

Completed high school education with a focus on developing foundational skills in various subjects, preparing for further education or entry into the workforce.

Tech stack

Software and tools used professionally

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