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@winifredeyiangho
Results-driven customer service officer with expertise in procurement and finance.
As a dedicated Customer Service Officer at IBM Automobile Engineering Limited, I excel in enhancing customer experiences and streamlining operations. My role involves managing customer communications across multiple channels, ensuring prompt and professional responses to inquiries and complaints. I take pride in addressing customer needs with precise information regarding products, services, policies, and promotions.
With a background in procurement, I previously worked as a Procurement Officer at Dwin Integrated Company Nigeria Ltd, where I analyzed purchase requirements and established accurate budgets. My ability to develop effective vendor partnerships and identify emerging trends has allowed me to optimize procurement strategies while ensuring compliance with policies. I am committed to continuous improvement, as demonstrated by my ongoing Virtual Assistant Training, where I am honing my communication and organizational skills.
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Work history, roles, and key accomplishments
IBM Automobile Engineering Limited
Jan 2024 - Present (1 year 10 months)
Results-driven professional adept in customer service, procurement, and finance. Managed customer communications across multiple channels, delivering prompt and professional responses to inquiries and complaints. Maintained comprehensive customer account records to support customer relationship management.
Dwin Integrated Company Nigeria Ltd
Aug 2018 - Jul 2023 (4 years 11 months)
Analyzed purchase requirements to determine cost parameters and establish accurate budgets. Developed and maintained effective vendor partnerships while ensuring compliance with procurement policies. Identified emerging trends and opportunities to optimize procurement strategies.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Petroleum Engineering
2014 - 2017
Diploma, Maritime and ICT Engineering
2012 - 2014
Software and tools used professionally
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