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Orlando Castro

@orlandocastro

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Senior Project Manager driving operational excellence and measurable growth through cross-functional delivery.

Colombia

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What I'm looking for

I’m looking for a role where I can lead cross-functional, high-impact projects end-to-end, improve operations through data-driven KPIs, and build disciplined execution—partnering closely with stakeholders in a fast-paced, growth-oriented environment.

I’m a Senior Project Manager with over 8 years of experience leading cross-functional initiatives and delivering complex projects across BPO, insurance, SaaS, and service-based industries. I own end-to-end project lifecycles, planning, execution, delivery, and optimization, while aligning stakeholders, defining KPIs, and mitigating risks to drive measurable business impact.

In my current role as City Manager | HomeAlliance (Oct 2024 - Present), I lead multi-location operational projects focused on service delivery optimization, workforce planning, and client experience. I implement data-driven performance dashboards that improved profit margins by 18%, coordinating operations, finance, and customer success to deliver on-time and on-budget.

Previously, I led transformation and revenue-focused initiatives as Inside Sales Manager | Matic Insurance and Senior Sales Manager | Simplia Lotus Interworks, managing concurrent programs with up to 15 managers and 140+ sales agents. I delivered approximately 23% business growth through disciplined execution, strengthened governance and quality assurance frameworks, and built reporting/analytics to support data-driven decisions using tools like Tableau, Salesforce, HubSpot, and advanced Excel.

Experience

Work history, roles, and key accomplishments

Current

City Manager

Current

HomeAlliance

Oct 2024 - Present (1 year 6 months)

Led multi-location operational projects focused on service delivery optimization, workforce planning, and client experience. Implemented data-driven performance dashboards that improved profit margins by 18% while ensuring on-time, on-budget delivery.

KPI Tracking Dashboards Workforce Planning Stakeholder Management Risk Management Process Optimization

Inside Sales Manager

Matic Insurance

Jun 2024 - Oct 2024 (4 months)

Managed operational and revenue-focused initiatives to improve efficiency and partner integration. Built KPI frameworks for compliance and customer outcomes and coached a team of 7 to drive milestone completion.

Operational Excellence Compliance Reporting Workflow Optimization Revenue Operations

Senior Sales Manager

Simplia Lotus Interworks

Sep 2023 - May 2024 (8 months)

Directed sales transformation programs covering sales operations, performance management, and organizational design. Managed concurrent workstreams with 15 managers and 140+ agents, delivering approximately 23% business growth through disciplined execution.

Sales Operations Performance Management Risk Management Change Management MBR WBR Governance

Assistant General Manager

Foundever

Jun 2023 - Sep 2023 (3 months)

Led operational improvement projects focused on revenue growth, service quality, and performance optimization. Coordinated workflow redesign and implemented governance and quality assurance frameworks aligned to business objectives.

Workflow Design Governance & Assurance Service Quality Optimization Performance Management Cross functional Leadership Process Optimization

Associate Account Manager

Sutherland Global Services

Feb 2021 - Jun 2023 (2 years 4 months)

Owned client-facing operational delivery projects with responsibility for KPIs, SLAs, and P&L. Led teams of up to 60 contributors and developed reporting/analytics to support data-driven decision-making.

P L Ownership SLA Management KPI Tracking Team Leadership Reporting & Analytics Performance Management Process Optimization

Operations Manager

R-Max

Jan 2017 - Feb 2021 (4 years 1 month)

Led end-to-end operational improvement projects focused on process optimization and performance gains. Defined roadmaps and success metrics and delivered sustained KPI improvements through continuous improvement cycles and data analysis.

Continuous Improvement Project Roadmapping KPI Tracking Performance Optimization Process Optimization Change Management