Outplex

For Jim Ryan, the idea behind OutPLEX was simple: great businesses are built on great customer experiences. After spending the early years of his professional life on the front line as a sales and customer service professional, Ryan recognized that brands were struggling to efficiently connect with their customers across multiple channels while managing costs. In 2001, he founded what would become OutPLEX (originally Talk2Rep) with a vision to revolutionize how companies engage with their audiences.

Today, OutPLEX stands as a leading international digital and customer contact management services organization, headquartered in Fort Lauderdale, Florida, with nearshore operations in the Dominican Republic and Colombia. The company has evolved from a traditional teleservices provider to a pioneer in CXaaS (Customer Experience as a Service), combining conversational AI technology with highly skilled human engagement experts. With over two decades of experience and millions of customer interactions handled, OutPLEX serves some of the world's most recognized brands across industries including retail, financial services, healthcare, broadband and mobile, and travel. Their team comprises not only customer service agents but also software developers, conversation designers, bot tuners, intent analysts, and QA professionals - all focused on delivering superior customer engagements while typically saving clients 45% or more in operating costs.