Willem Civil
@willemcivil
Customer service and call-center professional with 7+ years resolving inquiries, orders, and technical tickets.
United StatesWhat I'm looking for
I’m a motivated customer-focused call center professional with over 7 years of experience handling 80+ inbound and outbound calls. I’m known for resolving customer inquiries, managing sensitive information, and keeping service positive through strong active listening and emotional intelligence.
In customer care roles, I supported healthcare-related inquiries and helped convert shoppers into happy customers by educating them on products and services. At ARISE - THE HOME DEPOT, I processed 50+ daily orders and returns with 98% accuracy, handled escalations to protect customer relationships, and responded to live chat during shifts.
I also bring technical support experience, resolving an average of 35 technical support tickets per week with a 98% satisfaction rating while consistently meeting SLAs for critical response times. With tools like Zendesk, Freshdesk, Salesforce, Shopify, Oracle NetSuite, and SAP/ERP systems, I focus on data accuracy, clear communication, and dependable follow-through.
Experience
Work history, roles, and key accomplishments
Provided inbound and outbound customer care by assisting members with healthcare-related inquiries. Resolved questions while maintaining a positive service environment and accurate handling of sensitive information.
Customer Service Representative
NexRep
Feb 2020 - Jan 2023 (2 years 11 months)
Handled inbound and outbound customer service by educating shoppers on products and services they showed interest in. Guided customers to make purchase decisions to convert them into happy customers.
Customer Service Rep (CSR)
Arise - Home Depot
Jan 2017 - Dec 2019 (2 years 11 months)
Processed 50+ daily orders and returns using Home Depot’s OMS and ESVS, maintaining 98% accuracy. Resolved customer concerns, educated customers on promotions and upgrades via live chat, and handled escalated issues to retain customer relationships.
Education
Degrees, certifications, and relevant coursework
High School Diploma / GED
High School Diploma / GED
Completed a High School Diploma / GED.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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