Open to opportunities

Oldguenson Pierre

@oldguensonpierre

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Customer-focused Customer Service Representative with 7+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with over 7 years of experience in fast-paced environments. My expertise lies in managing high volumes of inbound and outbound calls, where I consistently resolve customer inquiries and foster strong relationships. I pride myself on my ability to exceed customer satisfaction goals, utilizing my skills in CRM systems and conflict resolution to provide exceptional service.

Throughout my career, I have worked with various companies, including Nexrep and TTEC, where I honed my abilities in sales techniques and customer retention. I am fluent in both English and French, which allows me to connect with a diverse clientele. My commitment to improving workflow efficiency and ensuring timely resolutions has been a key factor in my success, and I am always looking for ways to enhance the customer experience further.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Nexrep

Jan 2025 - Present (4 months)

Managed 80-100 customer calls daily, providing prompt, professional, and effective solutions. Utilized ticket-tracking software to document, track, and resolve customer inquiries, ensuring high satisfaction. Performed administrative duties such as data entry and scheduling, improving workflow efficiency.

Ticketing Software Customer Support Data Entry Scheduling Customer Satisfaction Conflict Resolution

Customer Service Representative

TTEC

Feb 2018 - Dec 2020 (2 years 10 months)

Delivered outstanding service in a high-volume call center, consistently meeting performance metrics. Provided expert product knowledge and tailored recommendations to improve sales and customer satisfaction. Resolved customer complaints swiftly, fostering positive relationships and boosting customer retention.

Product Knowledge Sales Customer Satisfaction Customer Retention

Sales Representative

Arise Solutions

Jun 2015 - Jan 2018 (2 years 7 months)

Increased sales through effective product recommendations and upselling, achieving monthly sales targets. Managed inventory, ensuring optimal product availability for customers and enhancing product placement. Developed and implemented promotional campaigns to drive brand awareness and customer engagement.