Emerson Joseph
@emersonjoseph
Multilingual customer service professional delivering empathetic, results-driven support.
United StatesWhat I'm looking for
I am an experienced inbound and outbound customer service agent with a proven track record of improving customer satisfaction and serving as an effective liaison between companies and clients.
I have worked in high-volume call environments, resolving complaints, processing orders, documenting interactions, and following company policies to ensure efficient, professional outcomes.
My roles at QVC (Qurate Retail Group), TDB Communication, and MCI emphasized empathy, accountability, and follow-through as I represented customer needs and coordinated with internal teams to achieve fair resolutions.
I bring multilingual capabilities in English, French, Spanish, and Creole, strong communication, fast typing, patience, punctuality, and attention to detail to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Advocate
TDB Communication
Jan 2022 - Oct 2023 (1 year 9 months)
Represented customer needs to internal teams, investigated and followed up on unresolved cases, and drove timely, fair resolutions while maintaining empathy and accountability from Jan 2022 to Oct 2023.
Customer Service Representative
Qurate Retail Group
Feb 2019 - Nov 2021 (2 years 9 months)
Assisted customers with product and service inquiries, resolved complaints, processed orders and account updates, and documented interactions to ensure positive experiences and efficient issue resolution between Feb 2019 and Nov 2021.
Customer Service Representative
MCI
Jan 2015 - Sep 2018 (3 years 8 months)
Handled phone orders, verified account information, explained pricing and promotions, processed transactions accurately, and provided friendly support to ensure smooth ordering from Jan 2015 to Sep 2018.
Education
Degrees, certifications, and relevant coursework
Tempa High School
High School Diploma, General Secondary Education
2013 - 2017
Earned a High School Diploma with general secondary education coursework completed between 2013 and 2017.
Arizona State University
Bachelor of Science, Communications
2008 - 2012
Completed a Bachelor of Science in Communications, focusing on communication theory and professional communication practices.
Availability
Location
United StatesAuthorized to work in
Job categories
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