Whandana R
@whandanar
Customer service and content analyst who turns complex issues into clear solutions.
What I'm looking for
I’m a customer-focused professional with experience across customer service, technical support, and content work. Currently, I’m serving as a Customer service representative at Rituals in Amsterdam.
In previous roles, I supported customers and resolved issues as a Technical support advisor at Webhelp and Sitel in Lisbon. I also worked as a Content Analyst (03/2022 - 05/2025), applying careful attention to detail to help teams deliver accurate content.
I’ve built strong people and operations skills through leadership roles, including Branch manager / Sales assistant at Stromma and Service & Tickets agent at GVB. From travel and reservation work to coaching colleagues and handling cash/book and invoices, I bring a calm, hands-on approach to service and execution.
Experience
Work history, roles, and key accomplishments
Customer service representative for Rituals in Amsterdam, Netherlands.
Content Analyst
Tech Firefly
Mar 2022 - May 2025 (3 years 2 months)
Content analyst for Tech Firefly (remote) on a freelance basis.
Technical Support Advisor
Webhelp
Jul 2021 - Feb 2022 (7 months)
Technical support advisor for Webhelp in Lisbon, Portugal.
Technical Support Advisor
Sitel
Nov 2020 - Jun 2021 (7 months)
Technical support advisor for Sitel in Lisbon, Portugal.
Chief Executive Officer for Uber in Lisbon, Portugal.
Service & Tickets Agent
GVB
May 2018 - Aug 2019 (1 year 3 months)
Service & tickets agent for GVB in Amsterdam, Netherlands.
Branch Manager / Sales
Stromma
Jun 2016 - Apr 2018 (1 year 10 months)
Branch manager / sales assistant for Stromma in Amsterdam, Netherlands.
Secondment Worker
Young Capital
Jun 2015 - May 2016 (11 months)
Secondment worker including mail sorting at Post NL and catering support for hotels and companies such as ING Bank and IBM. Also completed promotional work and participated in exhibitions.
Sales Assistant, Central
Kiosk
Nov 2013 - Jun 2015 (1 year 7 months)
Sales assistant at Central Station for Kiosk in Amsterdam, Netherlands.
Secondment Worker
Student Talent
Jan 2011 - Jan 2012 (1 year)
Secondment worker supporting exam supervision at universities and providing home care/domestic help for clients. Also performed promotional work.
Education
Degrees, certifications, and relevant coursework
Hogeschool van Amsterdam
Social Work and Services
2012 - 2014
Studied Social Work and Services at Hogeschool van Amsterdam from 2012 to 2014.
ROC van Amsterdam Airport College
Tourism
2008 - 2012
Completed studies in Tourism at ROC van Amsterdam Airport College from 2008 to 2012.
ROC Asa
Beauty / Beautician
2006 - 2008
Studied as a Beautician at ROC Asa from 2006 to 2008.
Augustinus College
Care and Welfare
2002 - 2006
Studied Care and Welfare at Augustinus College from 2002 to 2006.
Availability
Location
Authorized to work in
Job categories
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