Open to opportunities

Whandana R

@whandanar

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Customer service and content analyst who turns complex issues into clear solutions.

Netherlands

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What I'm looking for

I want a role where I can combine customer service with analytical work—solving issues quickly, communicating clearly, and improving accuracy. I enjoy environments that value responsibility, teamwork, and measurable support outcomes.

I’m a customer-focused professional with experience across customer service, technical support, and content work. Currently, I’m serving as a Customer service representative at Rituals in Amsterdam.

In previous roles, I supported customers and resolved issues as a Technical support advisor at Webhelp and Sitel in Lisbon. I also worked as a Content Analyst (03/2022 - 05/2025), applying careful attention to detail to help teams deliver accurate content.

I’ve built strong people and operations skills through leadership roles, including Branch manager / Sales assistant at Stromma and Service & Tickets agent at GVB. From travel and reservation work to coaching colleagues and handling cash/book and invoices, I bring a calm, hands-on approach to service and execution.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Rituals

Sep 2025 - Present (10 months)

Customer service representative for Rituals in Amsterdam, Netherlands.

Customer Service Customer Support Communication Dutch English Microsoft Office Excel

Content Analyst

Tech Firefly

Mar 2022 - May 2025 (3 years 2 months)

Content analyst for Tech Firefly (remote) on a freelance basis.

content analysis Research Quality Assurance Communication English Microsoft Office Excel

Technical Support Advisor

Webhelp

Jul 2021 - Feb 2022 (7 months)

Technical support advisor for Webhelp in Lisbon, Portugal.

Technical Support Troubleshooting Customer Support Communication English Microsoft Office Excel

Technical Support Advisor

Sitel

Nov 2020 - Jun 2021 (7 months)

Technical support advisor for Sitel in Lisbon, Portugal.

Technical Support Troubleshooting Customer Support Communication English Microsoft Office Excel

Chief Executive Officer

Uber

Sep 2019 - Oct 2020 (1 year 1 month)

Chief Executive Officer for Uber in Lisbon, Portugal.

Leadership Communication Team Management Dutch English Microsoft Office Excel

Service & Tickets Agent

GVB

May 2018 - Aug 2019 (1 year 3 months)

Service & tickets agent for GVB in Amsterdam, Netherlands.

Customer Service Ticketing Support Communication Dutch English Microsoft Office Excel

Branch Manager / Sales

Stromma

Jun 2016 - Apr 2018 (1 year 10 months)

Branch manager / sales assistant for Stromma in Amsterdam, Netherlands.

Sales Customer Service Communication Dutch English Microsoft Office Excel

Secondment Worker

Young Capital

Jun 2015 - May 2016 (11 months)

Secondment worker including mail sorting at Post NL and catering support for hotels and companies such as ING Bank and IBM. Also completed promotional work and participated in exhibitions.

event support Communication Dutch English