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Piotr Mucha

@piotrmucha

Mission-driven customer experience specialist focused on empathetic problem-solving.

Netherlands
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What I'm looking for

I seek a mission-driven role improving customer experience and operational quality, where I can coach teams, optimize workflows, and use QA and analytics to drive measurable impact.

I am a mission-driven customer experience specialist with a strong background in retail, digital content moderation, and aviation customer service. I deliver empathetic, precise resolutions while improving operational workflows and fostering inclusive environments.

At TikTok BV Netherlands I ensured user safety and content quality through manual testing, reporting inefficiencies, and collaborating across teams to optimize moderation systems and processes. I have managed high call volumes, met SLAs, and developed QA documentation, dashboards, and evaluation forms to drive quality improvements.

My experience spans frontline retail leadership, in-flight customer service with easyJet, and regional operations management, where I trained multilingual teams, managed recruitment and stock flows, and championed sustainable practices. I bring analytical thinking, a tech-savvy approach, and a consistent focus on customer retention and service recovery.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UC

University of Wroclaw Institute of Journalism and Social Communication

Bachelor’s degree, Public Relations

Bachelor’s degree in Public Relations with coursework and practical experience in content moderation, quality assurance, and communication.

Tech stack

Software and tools used professionally

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Piotr Mucha - Content Specialist - TikTok BV Netherlands | Himalayas