James Eden

Perform Dutch and Flemish data annotation for a US-based AI company, creating prompts (including image and sensitive-content prompts), running chatbot review rounds, and delivering translations to improve model responses.

Supported customers for two casino brands across email, chat, and phone during a regulatory peak period, improving response handling and facilitating internal communication with international staff.

Performed targeted cold acquisition of enterprise clients, secured two commercial deals, implemented Salesloft outreach processes, and co-developed a revenue-generating project proposal.

Managed and expanded client portfolio in civil engineering, negotiated contracts, secured preferred-supplier status with a key account, and implemented trade-show and process improvements to grow business.

Conducted B2B and B2C sales and recruitment activities, trained colleagues, managed onboarding and reporting in the manager's absence, and coached teams to improve performance and client relations.

Monitored and booked thousands of daily rides across multiple products, provided customer support, trained new staff, and coordinated with contracted and non-contracted partners to ensure service continuity.

Completed a Finance & Control program at Hogeschool Rotterdam, covering financial reporting, control processes, and related business practices from 2018 to 2022.