Open to opportunities

Patrick Reerink

@patrickreerink

Customer service professional with 15+ years’ telecom experience, combining phone/digital support, technical troubleshooting, and CRM accuracy.

Netherlands

Message

What I'm looking for

I’m looking for a customer-facing role where I can use my 15+ years in telecom and business services to deliver phone/digital support, handle technical issues, and maintain accurate CRM administration while keeping customers satisfied.

I’m a customer service professional with over 15 years of experience in telecom, media, and business services. I’m strong in customer contact, problem-solving, and service-oriented work, with a focus on resolving issues and advising customers clearly.

Across my roles, I handled phone and digital customer contact, providing technical support, analysing and resolving faults, and answering questions about subscriptions and products/services. I also manage administrative processing of customer data using CRM systems, and I work confidently with Microsoft Office tools to stay precise and efficient.

I’m motivated to bring my knowledge and experience to customer advisor or customer service representative roles. Whether it’s complaint handling, logging customer contact, scheduling, or supporting commercial services like cross- and upselling, I consistently aim to ensure high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Youngcapital

Jan 2024 - Jan 2026 (2 years)

Handled phone and written customer contact for subscriptions and resolved customer questions and complaints. Completed administrative processing of customer data and provided service-oriented customer advising.

Subscriptions Service Oriented Advising Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Teams

Technical Customer Contact

Yource (KPN)

Jan 2022 - Jan 2024 (2 years)

Provided technical support to customers by identifying and resolving faults. Advised customers on products and services while ensuring customer satisfaction and completing administrative processing.

Technical Support CRM Systems Advising On Products And Services Customer Satisfaction Administrative Processing Windows

Commercial Representative

Transcom (Apple)

Jan 2020 - Jan 2021 (1 year)

Supported customers by phone with a focus on resolving technical questions related to Apple products. Logged customer contact and ensured high customer satisfaction.

Technical Support Advising On Apple Products Customer Service Customer Satisfaction Contact

Commercial Representative

Energieprofessionals Nederland

Jan 2017 - Jan 2019 (2 years)

Managed customer contact by phone, including complaint handling and scheduling appointments for account managers. Prepared quotations, provided administrative support, and supported relationship management using CRM systems and Microsoft Office.

Phone Communication Appointments Complaint Handling CRM Systems Microsoft Office Administrative Support Relationship Management Administrative Processing

Commercial Representative

R.O. Vastgoed

Jan 2012 - Jan 2015 (3 years)

Conducted telephone acquisition and approached potential customers to drive commercial conversations. Scheduled appointments and collaborated with others to support sales activities.

Collaboration Appointments Commercial Conversations

Customer Service Representative

Tele2 Cendris

Jan 2009 - Jan 2012 (3 years)

Provided telephone customer service, resolved customer queries, and supported cross- and upselling. Completed administrative processing and received a 1st prize winner sales award within Tele2 NL.

Telephone Customer Service Cross Selling Upselling Administrative Processing

Customer Service Representative

UPC Nederland

Jan 2008 - Jan 2009 (1 year)

Handled telephone customer service, answered customer questions, and advised customers. Completed administrative handling related to customer inquiries.

Telephone Customer Service Answering Questions