Open to opportunities

Izabela Monteiro

@izabelamonteiro

I support customers across phone, email, and face-to-face channels in fast-paced international hospitality environments.

Netherlands

Message

What I'm looking for

I'm seeking a remote Customer Support, Customer Experience, or Customer Service role where I can handle customer enquiries, resolve issues, coordinate requests, and deliver accurate, high-quality service.

I've supported guests at Domes Lake Algarve, Garvetur, Hilton Vilamoura Hotel, Casino Vilamoura, Wyndham Grand Algarve, and Crowne Plaza Algarve, handling high-volume enquiries, requests, reservations, and service needs.

I communicate with customers by email, phone, and face-to-face, identify needs, resolve issues, and coordinate with internal teams to deliver smooth service. I maintain accurate booking records, customer information, documentation, and administrative systems while managing multiple priorities.

My administrative experience at Municipal Hospital of Contagem strengthened my ability to handle confidential records, data entry, digital systems, and workflow coordination with accuracy and discretion.

I'm seeking a remote Customer Support, Customer Experience, or Customer Service role where I can bring clear communication, organised problem-solving, and reliable customer care.

Experience

Work history, roles, and key accomplishments

Guest Service Associate

Domes Lake Algarve

Apr 2025 - Oct 2025 (6 months)

Managed high-volume customer enquiries and requests in an international hospitality environment, providing support across multiple channels and coordinating with departments to ensure smooth service delivery.

Customer Support Reservation Management Issue Resolution Cross functional Coordination Attention To Detail