Open to opportunities

Wes Crichton

@wescrichton

Message

Experienced IT support professional eager to return to tech field.

South Africa

Message

What I'm looking for

I seek a remote IT role that values continuous learning and growth.

With nearly a decade of experience in IT support and four years in management, I have honed my skills in various aspects of technology and team leadership. Currently managing a game reserve, I have successfully led a team of ten staff while overseeing operations, security, and customer satisfaction. My hands-on experience includes setting up and managing WiFi networks, maintaining vehicles, and managing lodge maintenance, showcasing my adaptability and problem-solving abilities.

Throughout my career, I have supported over 300 system integrators and 5,000+ sites, demonstrating my capacity to handle complex IT environments. I am committed to continuous learning, currently updating my certifications through Coursera and Microsoft Learn, and I am eager to leverage my extensive background in IT to contribute to a forward-thinking organization. My goal is to return to the IT field, where I can apply my technical expertise and management experience to drive success.

Experience

Work history, roles, and key accomplishments

Current

Game Reserve Manager

Current

Zulweni Private Game Reserve

Jan 2021 - Present (4 years 5 months)

Currently managing a game reserve, overseeing a team of 10 staff. Responsibilities include hospitality, customer satisfaction, security management, and maintenance of facilities and vehicles. Also involved in marketing and website management.

Team Management Customer Satisfaction Security Systems Marketing Maintenance Project Management Communication Skills

Head of Support

TecSec Distributors

Jan 2011 - Jan 2021 (10 years)

Led support for over 300 system integrators and 5000+ sites, providing IT support and training. Managed logistics, quotes, and invoicing while ensuring customer satisfaction.

IT Support Customer Support Training Salesforce Problem Solving Communication Skills Time Management Teamwork

IP Surveillance Technician

TecSec Distributors

Jan 2012 - May 2013 (1 year 4 months)

Specialized in setting up and configuring IP surveillance systems, including Dell servers and workstations. Provided remote and call-out support for various security products.

Problem Solving Communication Skills Time Management Teamwork

Junior Technician

TecSec Distributors

Jan 2011 - Jan 2012 (1 year)

Worked part-time while studying, focusing on building and repairing client PCs, software installations, and providing IT support.

Customer Support Communication Skills Problem Solving Time Management Teamwork Business Operations Technical Support

Education

Degrees, certifications, and relevant coursework

Varsity College

Diploma, IT Networking

2010 - 2011

Completed a Diploma in IT Networking, focusing on system and site designs, which provided a strong foundation in IT support and networking principles.