IKIrfaan Khan
@irfaankhan
Dexterous and driven IT professional
South AfricaWhat I'm looking for
As a seasoned IT professional with extensive experience in project management and technical project participation, I excel in analyzing data, identifying and providing solutions, and preparing reports. With a strong track record of interfacing and collaborating with clients and stakeholders, I am confident in leading and motivating cross-functional teams to produce superior performances and deliver high-quality deliverables.
With a strong educational background in IT, including certifications in 3CX Advanced, Project Management – Prince 2 Foundation, MCSA 70-410, FCNSA, CCNA, CCENT, ITIL v3 Foundation, Comptia N+, and Comptia A+, I possess a unique blend of technical and project management skills.
Throughout my professional experience, I have demonstrated exceptional problem-solving and resourcefulness, with a keen attention to detail and excellent time management skills. I am proficient in a range of technical skills, including computer competencies, help desk support, and analysis, documentation, customer service, and organizational skills.
Experience
Work history, roles, and key accomplishments
Projects Engineer / Manager
CT Group
Jun 2021 - May 2023 (1 year 11 months)
Managed project lifecycles from end to end, including data validation, system analysis, and application configuration. Liaised with third-party vendors for deployments and migrations, ensuring high-quality deliverables.
Support Services Engineer 2nd Line
ITLAB
Feb 2016 - Jun 2021 (5 years 4 months)
Coordinated support operations and led a team of engineers while providing escalated technical support for networking systems and server hardware. Managed incidents and ensured adherence to service level agreements.
Enterprise Support Specialist (Networks)
Think IT / EOH
Apr 2012 - Dec 2015 (3 years 8 months)
Troubleshot and maintained network devices and infrastructure, collaborating with IT departments for deployment and configuration of network technologies. Provided technical support for hardware and software applications.
1st Line Network Support Engineer
Dimension Data / TSS MS
Jul 2008 - Jul 2011 (3 years)
Provided customer support and troubleshooting for Cisco systems, ensuring adherence to ITIL processes. Participated in projects to enhance network infrastructure and resolve hardware and software issues.
Level 1 Helpdesk Analyst
Prometric
Aug 2007 - May 2008 (9 months)
Supported users with hardware, software, and network issues through various communication channels. Provided Tier 1 and Tier 2 technical support and ensured proper installation and configuration of systems.
IT Helpdesk Agent
Wbs – iBurst
Apr 2007 - Sep 2007 (5 months)
Acted as the first point of contact for customer software application issues, providing technical support for over 100 users and ensuring proper maintenance of workstations and peripherals.
CSA (Call Service Advisor) – 2nd line support
Merchants, A division of Dimension Data
Nov 2006 - Apr 2007 (5 months)
Delivered second line telephone support for broadband customers, resolving technical complaints and ensuring adherence to service level agreements while testing and evaluating new products.
CSA (Call Service Advisor) – 1st line support
Merchants, A division of Dimension Data
Aug 2006 - Nov 2006 (3 months)
Provided first line technical support via multiple channels, assisting clients with setup and troubleshooting of various devices and managing server and network issues.
Education
Degrees, certifications, and relevant coursework
Irfaan hasn't added their education
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Availability
Location
South AfricaAuthorized to work in
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