Christo Van Zyl 777

Set a company record for ticket closures and achieved the best weekly KPI within the Service Desk-Operations departments. Provided daily assistance to international clients, resolving issues related to O365, Azure Portal, Intune, and various other enterprise software.

Remotely assisted clients with software including Autotask, Datto/RIMM, Exchange365, Azure Active Directory, and GPOs. Consistently exceeded ticket closure expectations and received numerous positive customer reviews.

Served as a Designated IT Technician and Network Administrator, providing comprehensive support to government officials. Resolved a wide range of desktop, server, network, and printer-related issues.

Managed Pearson VUE examination processes as an Administrator and also functioned as an Assistant Campus IT Technician. Provided network administration and general IT support for the campus.

Implemented and maintained robust network infrastructures for WITSRHI clinics across South Africa. Led a team and provided comprehensive Tier 3 IT assistance to staff members.

Successfully executed a temporary contract to migrate the company's network infrastructure to a new building site. Achieved this critical migration without any operational downtime.

Designed and implemented a new network infrastructure for the company Tegeta and the news channel ANN7. Provided essential IT management and support to all staff members.

Instructed students on various IT topics as an IT Instructor. Also served as an Assistant Campus IT Technician and Network Administrator, providing hands-on support.

Provided essential IT technical support and maintenance for computer systems. Assisted with network troubleshooting and general IT infrastructure tasks.

Managed all logistics operations for the company, ensuring efficient supply chain processes. Additionally, served as a Computer Technician and Network Administrator, maintaining IT systems.

Engaged in an internal upskilling course, acquiring 22 different certificates. This training covered various topics to enhance professional skills.

Completed professional training in Acronis Cloud Technology, specializing in backup solutions. This certification enhances expertise in data protection.

Completed professional training in Acronis Cloud Technology, with a focus on Microsoft solutions. This certification enhances expertise in cloud environments.

Completed professional training in Acronis Cloud Technology, specializing in disaster recovery. This certification enhances expertise in business continuity.

Completed technical training with Mimecast Engage, focusing on advanced email security solutions. This certification enhances skills in managing and securing email systems.

Completed fundamental training in Email Security and Cloud Gateway with Mimecast. This certification provides a foundational understanding of secure email infrastructure.

Pursued a certification in Ethical Hacking through StudySection. This training focuses on identifying and mitigating cybersecurity vulnerabilities.

Pursued a certification as a Sophos Central Endpoint Protection Engineer. This training focuses on deploying and managing endpoint security solutions.

Pursued an advanced certification in Computer Technical Support through StudySection. This training enhances skills in diagnosing and resolving complex technical issues.

Pursued a Mimecast Technology Specialist certification. This training focuses on in-depth knowledge of Mimecast products and services.

Pursued a certification in Acronis Backup, Disaster Recovery, and Cybersecurity. This training covers comprehensive data protection and security strategies.

Completed a foundation certification in Microsoft Office 365 through StudySection. This training provided essential knowledge of the Office 365 suite.

Completed an advanced certification in Microsoft Windows 10 through StudySection. This training enhanced skills in managing and troubleshooting Windows 10 environments.

Completed an advanced certification in Microsoft Azure through StudySection. This training provided in-depth knowledge of Azure cloud services.

Completed the Azure AZ-900 Fundamentals certification through TestDome. This training provided foundational knowledge of Microsoft Azure cloud services.

Earned an Advanced 500 Hour Diploma in Teaching English as a Foreign Language from i-to-iTEFL. This comprehensive program prepared for teaching English globally.

Completed training in Sage 50c Pastel at Boston City Campus. This certification provided practical skills in using accounting software for business operations.

Certified as a Pearson VUE Administrator. This qualification enables the administration of Pearson VUE examinations.

Certified as an Assessor and Moderator by ETDP SETA BTEC. This qualification enables the assessment and moderation of learning outcomes.

Studied IT Engineering and Information Systems Network Engineering at CTI Education Group. Gained comprehensive knowledge in network infrastructure and IT systems.

Achieved CompTIA CTT+ Classroom Trainer certification through Pearson VUE. This certification validates skills in delivering effective classroom-based IT training.

Obtained ITIL Foundation certification from TorqueIT. This certification provides a fundamental understanding of IT service management best practices.

Earned a Network Technician Diploma from Boston City Campus. This program provided essential skills for network installation, configuration, and troubleshooting.

Achieved CompTIA N+ certification through Boston City Campus. This certification validates foundational knowledge in networking concepts and technologies.

Earned a Computer Technician Diploma from Boston City Campus. This program provided skills in computer hardware, software, and troubleshooting.

Certified as a Software Specialist through Boston City Campus. This certification focused on various software applications and their functionalities.

Achieved CompTIA A+ certification through Boston City Campus. This certification validates foundational knowledge in computer hardware and software.

Earned a 2D Design Certificate from TRI-CAD Technologies. This program focused on principles and applications of two-dimensional design.