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@christovanzyl777
Knowledgeable IT specialist with over 10 years of experience.
As an IT specialist with over 10 years of experience, I have developed a strong expertise in troubleshooting hardware and software issues, cloud computing, and client support. My recent role as a 2nd Line Information Technology Engineer at Babble has allowed me to excel in ticket resolution, where I recorded the most ticket closures in the company, demonstrating my commitment to maximizing team efficiency and client satisfaction.
Throughout my career, I have consistently exceeded expectations, receiving numerous accolades for my customer service skills. My experience spans various roles, including IT Lecturer and Senior IT Field Technician, where I assisted government officials and managed network infrastructures. I am passionate about technology and continuously seek to enhance my skills through ongoing training and certifications.
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Work history, roles, and key accomplishments
Babble
Feb 2024 - Present (1 year 9 months)
Set a company record for ticket closures and achieved the best weekly KPI within the Service Desk-Operations departments. Provided daily assistance to international clients, resolving issues related to O365, Azure Portal, Intune, and various other enterprise software.
Tech Guru
Oct 2023 - Dec 2023 (2 months)
Remotely assisted clients with software including Autotask, Datto/RIMM, Exchange365, Azure Active Directory, and GPOs. Consistently exceeded ticket closure expectations and received numerous positive customer reviews.
Indlela Data
Jan 2020 - Oct 2020 (9 months)
Served as a Designated IT Technician and Network Administrator, providing comprehensive support to government officials. Resolved a wide range of desktop, server, network, and printer-related issues.
Centurion Academy
Jan 2015 - Jun 2018 (3 years 5 months)
Managed Pearson VUE examination processes as an Administrator and also functioned as an Assistant Campus IT Technician. Provided network administration and general IT support for the campus.
Westech
Jun 2014 - Dec 2014 (6 months)
Implemented and maintained robust network infrastructures for WITSRHI clinics across South Africa. Led a team and provided comprehensive Tier 3 IT assistance to staff members.
P-Cubed
Apr 2014 - Jun 2014 (2 months)
Successfully executed a temporary contract to migrate the company's network infrastructure to a new building site. Achieved this critical migration without any operational downtime.
Sahara Computers
Jun 2013 - Apr 2014 (10 months)
Designed and implemented a new network infrastructure for the company Tegeta and the news channel ANN7. Provided essential IT management and support to all staff members.
CTI Education Group; PCI Computers
Jan 2010 - Jun 2013 (3 years 5 months)
Instructed students on various IT topics as an IT Instructor. Also served as an Assistant Campus IT Technician and Network Administrator, providing hands-on support.
PCI Computers
Jan 2007 - Dec 2007 (11 months)
Provided essential IT technical support and maintenance for computer systems. Assisted with network troubleshooting and general IT infrastructure tasks.
JMR Engineering
Jan 2002 - Dec 2006 (4 years 11 months)
Managed all logistics operations for the company, ensuring efficient supply chain processes. Additionally, served as a Computer Technician and Network Administrator, maintaining IT systems.
Degrees, certifications, and relevant coursework
Certificates, Internal Upskilling Course Training
Engaged in an internal upskilling course, acquiring 22 different certificates. This training covered various topics to enhance professional skills.
Professional Backup Certification, Cloud Technology
Completed professional training in Acronis Cloud Technology, specializing in backup solutions. This certification enhances expertise in data protection.
Professional Microsoft Certification, Cloud Technology
Completed professional training in Acronis Cloud Technology, with a focus on Microsoft solutions. This certification enhances expertise in cloud environments.
Professional Disaster Recovery Certification, Cloud Technology
Completed professional training in Acronis Cloud Technology, specializing in disaster recovery. This certification enhances expertise in business continuity.
Engage - Technical Certification, Email Security
Completed technical training with Mimecast Engage, focusing on advanced email security solutions. This certification enhances skills in managing and securing email systems.
Cloud Gateway Fundamentals Certification, Email Security
Completed fundamental training in Email Security and Cloud Gateway with Mimecast. This certification provides a foundational understanding of secure email infrastructure.
Certification, Ethical Hacking
Pursued a certification in Ethical Hacking through StudySection. This training focuses on identifying and mitigating cybersecurity vulnerabilities.
Central Endpoint Protection Engineer Certification, Endpoint Protection
Pursued a certification as a Sophos Central Endpoint Protection Engineer. This training focuses on deploying and managing endpoint security solutions.
Advanced Certification, Computer Technical Support
Pursued an advanced certification in Computer Technical Support through StudySection. This training enhances skills in diagnosing and resolving complex technical issues.
Technology Specialist Certification, Email Security
Pursued a Mimecast Technology Specialist certification. This training focuses on in-depth knowledge of Mimecast products and services.
Certification, Backup, Disaster Recovery & Cybersecurity
Pursued a certification in Acronis Backup, Disaster Recovery, and Cybersecurity. This training covers comprehensive data protection and security strategies.
Foundation Certification, Microsoft Office 365
Completed a foundation certification in Microsoft Office 365 through StudySection. This training provided essential knowledge of the Office 365 suite.
Advanced Certification, Microsoft Windows 10
Completed an advanced certification in Microsoft Windows 10 through StudySection. This training enhanced skills in managing and troubleshooting Windows 10 environments.
Advanced Certification, Microsoft Azure
Completed an advanced certification in Microsoft Azure through StudySection. This training provided in-depth knowledge of Azure cloud services.
AZ-900 Fundamentals Certification, Microsoft Azure
Completed the Azure AZ-900 Fundamentals certification through TestDome. This training provided foundational knowledge of Microsoft Azure cloud services.
Advanced 500 Hour Diploma, Teaching English as a Foreign Language
Earned an Advanced 500 Hour Diploma in Teaching English as a Foreign Language from i-to-iTEFL. This comprehensive program prepared for teaching English globally.
Sage 50c Pastel Certification, Accounting Software
Completed training in Sage 50c Pastel at Boston City Campus. This certification provided practical skills in using accounting software for business operations.
Administrator Certification, Test Administration
Certified as a Pearson VUE Administrator. This qualification enables the administration of Pearson VUE examinations.
Assessor & Moderator Certification, Education, Training and Development
Certified as an Assessor and Moderator by ETDP SETA BTEC. This qualification enables the assessment and moderation of learning outcomes.
Diploma, IT Engineering & Information Systems Network Engineering
Studied IT Engineering and Information Systems Network Engineering at CTI Education Group. Gained comprehensive knowledge in network infrastructure and IT systems.
CompTIA CTT+ Classroom Trainer Certification, IT Training
Achieved CompTIA CTT+ Classroom Trainer certification through Pearson VUE. This certification validates skills in delivering effective classroom-based IT training.
ITIL Foundation Certification, IT Service Management
Obtained ITIL Foundation certification from TorqueIT. This certification provides a fundamental understanding of IT service management best practices.
Network Technician Diploma, Network Technology
Earned a Network Technician Diploma from Boston City Campus. This program provided essential skills for network installation, configuration, and troubleshooting.
CompTIA N+ Certification, Networking
Achieved CompTIA N+ certification through Boston City Campus. This certification validates foundational knowledge in networking concepts and technologies.
Computer Technician Diploma, Computer Technology
Earned a Computer Technician Diploma from Boston City Campus. This program provided skills in computer hardware, software, and troubleshooting.
Software Specialist Certification, Software
Certified as a Software Specialist through Boston City Campus. This certification focused on various software applications and their functionalities.
CompTIA A+ Certification, Computer Hardware & Software
Achieved CompTIA A+ certification through Boston City Campus. This certification validates foundational knowledge in computer hardware and software.
Certificate, 2D Design
Earned a 2D Design Certificate from TRI-CAD Technologies. This program focused on principles and applications of two-dimensional design.
Software and tools used professionally
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