Sello Benson Monepya

I am a motivated and service-oriented IT Support Specialist with extensive experience in troubleshooting, end-user support, and systems administration in fast-paced environments. My proven ability to deliver timely and effective technical support has allowed me to manage support tickets efficiently while collaborating with cross-functional teams to resolve complex issues. I hold a bachelor’s degree in Information Systems and IT Management, along with multiple certifications, including ITIL 4 and AWS Cloud Practitioner.

Throughout my career, I have focused on user satisfaction, knowledge sharing, and continuous improvement. In my recent role as an ECMSupport Specialist at Capitec Business Bank, I provided technical support for enterprise content management systems, ensuring smooth operations for end-users. I have successfully managed and prioritized support tickets, maintained system documentation, and collaborated with developers to resolve complex technical problems. My commitment to achieving high service availability is evident in my proactive approach to system health checks, achieving 99.999% uptime.